Material not support first Pro CS5.5 (and aftermath)

Material: 1st generation Macbook Pro Intel Core Duo 2.0Ghz processor, ram 2 g (max), 500 GB hybrid SSD/7200 HDD. Mac OS leaopard 6.6

I recently bought the master collection which includes first and effects CS5.5. Before selling that adobe has informed me that all THE macbook pro will run all these products (by a customer Advisor adobe)

I can't load because (as I've now learned) that the core duo processor only supports 32-bit - I phoned technical support, several times since July 15 and has been repeatedly said that all THE macbook pro can run, it was just to change my operating system to 64-bit. Apple is clearly that this is not the case.

Finally I quoted me a level 2 Advisor, who asked me what type of processor and finally said it's clear that I need older versions to run on this and I would be contacted by email to provide an earlier 32-bit of these 2 programs (as is provided to the users of 32-bit windows). That was 2 weeks ago and I have had no response, I called several times and some advisers trying to start the whole process again and insisting on the fact that I should be able to install these.

Today a counselor told me that they checked the notes and the level 2 advised Advisor I 'need to upgrade my hardware' (that is to say buy a new mac!)

Nobody's going to give me the phone numbers of an advisor to level 2 to discuss or complain. Or an email address.

First of all, I want to ask that adobe, having misled me, should give me previous copies. Above all, as has already been agreed. Secondly, I would like to complain about the enormous amount of wasted time and how I gave.

My apologies if this isn't the correct forum for her but I can't find the question on the FAQ so I would be very grateful if someone can put me in touch with the right person, or one of the moderators know.

Michael Bannon

Michael,

I'll forward a link to this topic to some people in our support organization, and they can use these numbers to track cases.

Tags: Premiere

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