May not start XP all we see is the arrow on the pointer on our screen... can not restart even in safe mode

compuer ran great.
do you have a small email campaign using mailchimp marketing
everything was going well and next day compuer will not re-start.
all we see is a blank screen and the arrow on the pointer.
It does not restart in safe mode. When it goes to safe mode, we see is safe mode on move it left and right and some scrambled words on top. Thank you, Joe

Joedir,
Go through this post and make sure that you have tried all the listed items: http://social.answers.microsoft.com/Forums/en-US/xprepair/thread/901f9138-7a73-42f2-86ed-00c7fef3b77e

If you still have a problem, then try starting mode safe mode with command prompt and run the following command: chkdsk/r http://support.microsoft.com/kb/315265 Mike - engineer Microsoft Support responses
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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