McAfee will not download say my version of windows is not compatible
I don't know what version of Windows, I need to download Mcafee. When I try, I get the answer that I do not have a compatible version.
Help please.
David Watters
I also have tapes of the difficulties in one of my email addresses I get the answer that there is a problem and giving the code number 55
Help, please!
David Watters
Hi David,
What version of Windows are you using?
I don't know why you want to spend money on McAfee when you can get the MSE, which is far superior, for free. In any case if you want to keep McAfee, you need to talk to them. Try here: http://www.mcafee.com/us/about/contact-us.aspx.
For the e-mail problem, you must contact that your e-mail service provider (Comcast, Verizon, Yahoo, Hotmail,...) and discuss the problem with them. They should be able to determine if this is a problem at their end or a problem with your installation and help you set up correctly. This is especially true if you can successfully connect to other e-mail accounts. It may have been hijacked or their server may be down. What gives Code 55 and exactly when does it occur? Provide the word accurate and complete error message including all codes. What type of program you use to access this email account? This program accesses other accounts of e-mail successfully?
I hope this helps.
Good luck!
Tags: Windows
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The results of the Windows Genuine Advantage Diagnostic tool is attached:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - JKHXW - D9W83-FJQKD
Windows Product Key hash: AYaBykmfTHUVW5whGaYMeVJn0/U =
Windows product ID: 00359-OEM-8992687-00249
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {133C9496-15F7-439B-AF9B-B474B9F986E0} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Users\Tom\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office details:{133C9496-15F7-439B-AF9B-B474B9F986E0} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-FJQKD 00359-OEM-8992687-00249 2 S-1-5-21-1864965766-4063396856-1357384681 LENOVO IdeaCentre K330B LENOVO DPKT15A 20110225000000.000000 + 000B6BC3507018400FE 0409 0409 Central Standard Time(GMT-06:00) 0 3 LENOVO TC-03 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-1132011
Installation ID: 002462284103774806113663514063162034492394772991968402
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: FJQKD
License status: licensed
Remaining Windows rearm count: 2
Time to trust: 11/12/2014-06:41:37Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 12:11:2014 06:31
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current Hash HWID: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln20RU5hfOmkathrEFMo fDFLnM plusActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC LENOVO TC-03
FACP LENOVO TC-03
HPET LENOVO TC-03
MCFG LENOVO TC-03
SSDT LENOVO TC-03
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After installing KB3024777, wait a few minutes and then restart the computer. See if the problem is corrected.
J W Stuart: http://www.pagestart.com
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