Meadow Bell send email on account Telus (mail Application Alert)

Hi all

Help required on all you smart people out there.

I've just activated a Bell Palm Pre in the Canada, and my email provider is Telus.

I entered my e-mail address of Telus and the password during the first start-up procedure, and the Pre started up well and was able to sync with my e-mail Web of Telus server.  I have seen emails pushed to my Inbox and could also see the other folders in my webmail account.

Then I tried to send an email, and the problems began.  My email was sent to my hotmail ([email protected]) account.  When I hit send, the status line at the bottom of the pre says "sending"test"  (I called my first email 'test').  Then a few seconds later, I had another status that says "error sending"test"  Then a little envelope icon showed up on the bottom right and clicking on the icon has raised a large triangle of yellow warning with the message "alert Email-request" and below "error sending"test"  The outgoing email then just sits in the Outbox with a small yellow triangle next to him.

Then I went into my email account settings and went in the "Change Log-In Settings.

My incoming mail server was listed as imap.telus.net but incoming worked OK, so I got that.

The outgoing mail server was smtp.telus.net and the button 'Use authentication' was in position 'On' with my email address and password below.  He used the port 587 without encryption.

The first thing I tried was to "use authentication" in the Off"" position.  Button slipped to 'Off', so, then, I left the settings page.  The status line at the bottom of the pre says "Update Preferences".  So just to check, I went back to the settings page, and the 'use authentication' was mysteriously turned to 'On '.  I tried this several times since then, and the Pre refused to organize the marketing in 'Off', my 'use authentication' is now always 'On '.

At this point, I called Bell Tech Support.  I talked to a guy named 'Jimmy '.  He had me change the outgoing mail to mail.telus.net and then to mail.1xbell.ca server, but none of those who have helped.  In fact, they seem worse, because now the Pre would be trying to send the email out about 30 seconds to a minute before you puke upwards the same error as before.

Jimmy asked me to change the settings for the port at 20 and activate the SSL encryption.  Nothing helps.

Jimmy finally said that he could not help and I should call Palm support.  But by then, they were closed for the night.

I thank Jimmy and continued to try to work around.  I put all my settings back to what they were before I talked to Jimmy.  I tried a few more things, which sent an email to another address of [email protected] .  WOW! Success!  This e-mail is sent successfully.  But wtf?  Why only at telus.net email addresses?

It was about midnight, and I got on the phone to technical support of Telus (they're going 24 x 7).  I logged on to Vartsala.  I explained the problem (about four times) that I could only send to addresses [email protected] and to me it seemed that Telus smtp e-mail server blocking addresses other than telus.net e-mail addresses.  She insisted that the smtp server of Telus is not the problem, and it is the Palm Pre level.  But why the Palm could send email [email protected] , but not the email [email protected] ?  She could not answer.  I then spoke to her supervisor, who also insisted, it wasn't a problem with the smtp server of Telus.  Then, she refused to me more help because she said it wasn't a problem of Telus, and there was nothing she could do.

This is my first question to anyone out there:  Is this a problem of Palm Pre, or is there a problem with the e-mail Telus smtp server accepts only not messages of the pre unless you be directed to the address [email protected] ?

This morning I called Palm support and then be put on hold for an hour, techcinal I am connected to "Juliette".  Juliet took down my info and said that she would not be able to help with this.  She said a person you will call later today, or maybe in a few days and I should be patient.  So, no solutions there.

Any ideas anyone?

See you soon.

OK people, I think we have a winner.

I finally got frustrated while I sponsored a conference call with a Palm level 3 tech support guy, the representative of Telus and a representative of Bell.  We were waiting for a total of 45 minutes that I chained call along and everyone eventually got on the same line.

So here's the deal: the installation must be done manually as proposed by thepoet.  The incoming server is OK as imap and imap.telus.net without encryption.  The outgoing server must be set to point to mail.1xbell.ca WITHOUT authentication, port 25 and no encryption.  Initial Bell tech support guy was very close to the solution, just the incorrect port number and the wrong sequence of implementation.

I could send successfully, but want to try a few things more before I declare it is a complete success.

Thanks for your help, poet, really appreciate your persistence.

Tags: HP Tablets

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