Measurement and automation software can not find DAQ

I use a USB-6009 OEM data acquisition as part of a test set-up, and everything works fine.  We recently sent a Board in China with the same software we use, which they installed on a brand new computer.  When they plug the USB cable, the LED flashes on the DAQ card, and USB DAQ appears in the Windows Device Manager.  However, when they opened the software of Measurement & Automation, the device isn't isn't here.

I got to try refreshing, reinstall, then by restarting without result.  No idea what they could do differently?

Have they installed the patch that was published for NOR-DAQmx?  It is possible that they are using a computer with one of the affected USB HID devices.

Tags: NI Hardware

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