Media remote app unable to register

We recently bought blu - ray S590 player and were trying to use the remote media on android app. The application is able to see the unit on non-registered devices. But when I click on the device icon it restarts and goes back to the home screen. the same phenomenon occurs when I click button th 'i' next to the icon and then click on registration. This seems to be a problem with android app, as we were able to test it on an iphone. Help, please

Hi vaibhav,

Welcome to the community of Sony!

I suggest that you try the steps mentioned on the underside of bandages to solve this problem:

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1020792

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1031155

If my post answered your question, please mark it as an "acceptable Solution".

Thank you for your message.

Tags: Sony Products

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