Message from password disabled Smartphone blackBerry on BB bold 9700

I downloaded new software on my computer and couldn't remember my password, so I reset my password with BB and was able to connect on the site Web of Blackberry. The password is correct. But when I tried to connect my phone to the computer to download the pictures, the password did not work and the message says the cennot software to connect with my phone. I ended up using all my 10 chances of connection and the message came if I try once more, entire data on my phone will be erased. What should I do?

Hello and welcome to the community!

The password requested by Desktop software and the password you assigned to lock your BB are the same password and have nothing to do with any password you can change online. They are not your BBID credentials, nor anything else... only the device lock password, which only exists on the device and is necessary for you to enter the desktop software.

First thing... If you know your password locking device and how to enter the device, and then disconnect your PC and unlock your BB device normally... This will reset the password attempt counter and prevent the reset.

What I suspect is that you have a mix of different characters in your device password and you may not notice how you enter on the keyboard of the BB. For example, if your password

  • AB123

and if you enter

  • a > b > ALT > 1 > 2 > 3

the result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to close with ab123. Thus, in this example, while on the BB keyboard, you think you type ab123, you actually type ab1er.

On your BB, when you type your password, you should get a moment where each character is indicated in clear before it turns into a *. Watch carefully next time and you will see a surprising result. It will be the exact characters that you type on the keyboard of your PC, because it is in fact your password.

Good luck!

Tags: BlackBerry Smartphones

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