message: this card was purchased in a country that does not match your Adobe ID
Hi, I am a student, I try to get the 'Adobe Creative Cloud Desktop Applications for ETLA with Services'. I placed the order and got the code.
When I try to Exchange my redemption code ("activate membership"), I have this message:
This card was purchased in a country that does not match your identification code Adobe you can try to connect with a identifying different Adobe or contact us if you need assistance.
So I can't start using creative cloud... It seems that my card was purchased in the United States and I took the same country for my Adobe ID, then... What do I do?
Thank you
Hello Kate,
You are welcome, but for this problem, you will need to contact our support by chat or phone team.
Please click on this link: Contact Customer Care
*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.
Kind regards
Bani
Tags: Adobe
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