message: this card was purchased in a country that does not match your Adobe ID

Hi, I am a student, I try to get the 'Adobe Creative Cloud Desktop Applications for ETLA with Services'. I placed the order and got the code.

When I try to Exchange my redemption code ("activate membership"), I have this message:

This card was purchased in a country that does not match your identification code Adobe you can try to connect with a identifying different Adobe or contact us if you need assistance.


So I can't start using creative cloud... It seems that my card was purchased in the United States and I took the same country for my Adobe ID, then... What do I do?

Thank you

Hello Kate,

You are welcome, but for this problem, you will need to contact our support by chat or phone team.

Please click on this link: Contact Customer Care

*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

Kind regards

Bani

Tags: Adobe

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