Microsoft installed IE 10 - don't work with Windows 7 - cant access Comcast email - please help!

Auto Windows installed IE 10 - I have Windows 7. I can't access my Comcast e-mail. Comcast is giving instructions on how to fix, but I understand not all the 'jargon' I am a 52 YO who just wants to send and receive e-mail.  Please help... you'll be my favorite for the rest of 2013!

Hi Lisa,

Welcome to the Microsoft Community and thanks for posting the question.

According to the description, it looks like you are facing a problem when accessing webmail using Internet Explorer 10.

It would be great if you could answer these questions to help you further.

1. is the issue limited only when accessing Comcast email?

2. you receive an error message or error code?

This issue could be due to the incorrect date and time on your PC settings may cause problems to access web mail servers.

I would suggest trying the following methods and check if it helps.

Method 1:

To check the date and time, follow these steps:

a. in the Control Panel, open Date and time. To do this, click StartCollapse this includes this image, type date and time in the search box, and then click Date and time in the list programs.

b. click change date and time.

c. the Date and time dialog box, set the date and time to the correct values.

d. click OK twice.

Method 2:

I suggest you add Comcast e-mail as a trusted site and check if you are able to access.

a. click on the "Start" menu, then click on "Internet Explorer" to start Internet Explorer.

b. click on the "Tools" menu, then click on "Internet Options" to start the Internet Options dialog box.

c. click the 'Security' tab and click 'Trusted Sites' and click the 'Sites '. A new dialog box launches. Type the complete URL of the site to add to the trusted sites list, and then click on 'Add '. Add as many URLs as you want.

d. uncheck the "require server secure (https :) for all sites in this zone' check box and click 'OK' to save your changes. Click 'OK' to close the Internet Properties dialog box.

Method 3:

I suggest you to open Internet Explorer without modules.

Manage Add-ons in Internet Explorer: http://windows.microsoft.com/en-IN/internet-explorer/manage-add-ons#ie=ie-10-win-7

Method 4:

If the problem persists, I suggest you to reset Internet Explorer default settings.

Reset the Internet Explorer settings: http://windows.microsoft.com/en-IN/internet-explorer/change-ie-settings#ie=ie-10-win-7

Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

If you need Windows guru, do not hesitate to post your questions and we will be happy to help you.

Tags: Windows

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