Microsoft Windows 8 PRO Downgrade to Windows 7 PRO

Greetings,

This post is more than a complaint about Microsoft INABILITY to support its biggest business customers, in the hope that someone at Microsoft will really help me, instead of giving me the evasive that was given to me for the last 3 days...

I bought 100 Dell Vostro MT270 i3 Machines. All came with pre-installed Windows 8 PRO...

We have problems with Internet Explorer 9 and above with our Cloud National environment in which Microsoft Axapta 2012 runs.

Over the 3 days I tried to get in on the good service in Microsoft ranks to eventually get the product key of Windows 7 PRO for these OEM installed machines. I even offered to provide supporting documents (invoices and delivery as proof of my purchase slips)

Every department I got through where was forwarded to, listened to my story and informed me that I needed to talk to another Department.

Finally, this afternoon I decided to call Microsoft States in the hope of some kind of miracle... Instead, I lost 40 minutes of international calls from South Africa to be told that I had to talk to the Department of volume licensing for OEM pre-installed Machines?

Finally, after that be go asked me for our partner number or software assurance.

Unfortunately for me, our group Enterprise Architect was not available to give me this info. Furthermore, I was not ready to waste any more time or money on call international USA.

I read on the Net that to downgrade from Windows 8 PRO to Windows 7 PRO I need my own media (check), and a Windows 7 product key to complete install (check).

The problem here is I can't use a product key Windows 7 PRO currently in use on a work machine, and I have certainly not 100 old Windows 7 PRO Machines...

All I need is that Microsoft provide me 100 license keys for this downgrade or a unique product key I can activate 100 times.

It's really not that complicated a situation, however everyone I talked to has made it seem like they must move heaven and Earth to assist me.

This isn't how you support your customers Microsoft!

If there is someone who can help me with my problem please reply...

Paul Connick (MCP)

The best person to contact about this would be great reseller account which installer of your Microsoft volume license agreement.

Tags: Windows

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