Model HP19 n ° 19-3013w: CD fallen inside the machine

My 19 "All in One PC has his CD/DVD player on the side. When I inserted a DVD it does not sit properly on the PIN and therefore fell within the machine. I don't see it at all. The disk drive still works correctly because I inserted and used discs since it happened. This machine is about 3 weeks old.

Hello @LS_,

I understand that a CD has fallen inside your HP 19 - 3013w all-in-one desktop PC. The problem you describe seems to be a physical problem. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.  If your computer is under warranty, this is your best option.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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