HP 24-g080na all-in-one: disk lost inside the PC

I put a dvd in the drive and it should not have been broken in properly because I heard him fall into the machine.

I have no idea how to do to get it out again, (searched forums and found a similar topic in this section, but different model PC instructions so unnecessary!) or if it will do no harm, although it is there :/

Thanks in advance for any help!

Hi there @Rebecca89,

Welcome to the Forums of HP Support!  I understand that a DVD came loose and dropped inside the DVD player or on your computer.  I'm happy to help you with this.

You can try to remove the DVD drive and see if you can get the disc from the drive, if this is where he is, or open the computer to gain access to the drive if it is in your case.  Please see maintenance and Upgrade Guide that is in several languages, but has illustrations on how to open the case and remove the DVD drive.

Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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