More than six and still have not had a problem of fix from apple

I called apple more than six weeks bc my son's phone has been hacked and lost mode. It has never been fixed and they keep telling me that technical support deals with it. ! I pay over $ 100 for her phone and he has not used in six weeks. How is this possible as it is not yet processed? I'm done waiting and want to know who to contact bc I want either money back for her phone, so I can go buy a new one or it fixed as soon as POSSIBLE! I have not even pay for the care of apple! I have never had worse service in my life and will surely others no bc it's seriously amazing, that's more than six weeks. He is 16 and I pay for a phone, so I can be able to communicate with him! Is this bad for real? I just called and was on hold for almost an hour so when!  am totally blown away!

You don't talk to Apple here, it's just a user to user forum. There is a link to botom right of every page on the site called "Contact us", which has the coordinates for Apple.

Tags: iPhone

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