MP3 player driver does not

HI, I have a Creative Zen MP3 player. I installed the program from the cd, and also on the creative site. But I get "PSG could start" and my laptop cannot identify my drive. The drive works fine in another laptop with windows 7 in there.

Here are the details of the error:

Description:

Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 10.

Signature of the problem:

Problem event name: PnPDeviceProblemCode

Architecture: x 86

Hardware ID: USB\VID_041E & PID_4161 & REV_0100

Configure the class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}

The PnP problem code: 0000000-a

Driver name: WUDFRd.sys

Driver version: 6.0.6001.18000

Driver date: 21/01/2008

The system version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

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Hi Sidyad,

Check in Manager device if the device is detected.

i. Click Start, right-click computer and then click Properties.
II. click on Device Manager. Click the computer root icon, and then click Scan for hardware changes in the Actions menu.

Note If the player has been incorrectly installed, the player can be listed with a yellow exclamation point (!). Or, it may be listed under other devices as USB device.

If the Windows Device Manager indicates a problem with the device, or if the Player version that is installed is not the current version, you must update the driver. To do this, follow these steps:

i. right click on the device, and then click Properties.
II. click the driver tab and then click on uninstall.
III. If it is displayed, select delete the driver for this device and then click OK.
IV. click the computer root icon and then click Scan for hardware changes in the Actions menu.
v. right click on the drive and then click Properties.
VI. click on the driver tab, then click on set to update driver.
VII. click Browse my computer for driver software.
VIII. click Browse, find the program files and then click OK.
IX. click Next.
x. If you are prompted, click on install.

Once the driver installation is complete, click on close twice.

Diana
Microsoft answers Support Engineer
if this post can help solve your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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