MpTelemetry
Dear Sir
My system display the following problem please advise me what to do
Problem event name: MpTelemetry
Signature of the 01:2152759308 problem
Signature of the problem 02: not specified
Signature of the problem 03: ScanFile
Signature of the problem 04: 4.6.305.0
Signature of the problem 05: Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)
Signature of the 06 problem: not specified
Signature of the problem 07: unspecified
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
now my system shutdown when I opened gmail or some net
Hi Gilles,.
Thank you for your update on the issue.
What is the exact message/error code that appears when you get the blue screen?
According to your description, I suggest to try to start the computer in safe mode with network and check if you get the blue screen when internet access and other operations. Consult the following link:
Start your computer in safe mode
NOTE: Select SafeMode with networking in the advanced boot options.
If you don't get the problem in Mode safe, I suggest you to turn off the graphics card in safe mode and start in normal to check with the question. Refer to the following steps:
a. open the Device Manager by clicking the Start button, click Control Panel, click System and Security, then, under System, click the Managerof peripheral . If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
b. in the list of hardware categories, find and expand the display cards, right-click on the device driver and click disable.
c. close the Device Manager window and restart the computer in normal mode.
Check if the problem persists.
More information :
Resolve stop (blue screen) error in Windows 7
Please post back your results for assistance.
Tags: Windows
Similar Questions
-
Mptelemetry peg problem: 8024001e-does that mean?
No one knows the problem that has occurred, or how to fix it?
Here are the details. I'll abbreviat Signature of the problem with P/S after signature1.
Command line utility Microsoft Malware Protection
Problem: Mptelemetry Date: 18/10/2011-11:06
Signature of issue 1: 8024001e
P/S 2: EndSearch
P/S 3: research
P/S 4: 3.0.8402.0
P/S 5: MpSigDwn.dll
P/S 6: 3.0.8402.0
P/S 7: MicrosoftSecurityEssential (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)
OS version: 6.0.6002.2.2.0768.2
Locale ID: 1033
Extra info
Bucket ID: 2001377392
I appreciate any help on this. We were afraid of virus here in my office, with a failure to update Windows concerned me maybe I or our anti virus missed something. Thank you.
Looks like an update of Microsoft Security Essentials download failed. Perhaps because another update was in the process at the same time.
Try to do a manual update of Microsoft Security Essentials.
-
I installed Microsoft Security Essentials, it being understood that it replaces Windows Defender but the icon remained in the start menu in a disabled state. My next step was to remove the starter. Now, I get a problem report called 'problem mptelemetry' whenever I turn on the computer. Is there to add Windows Defender to my startup even if MSE it turns off.
It's the years of repair Vista recovery Forum.
Microsoft Security Essentials questions should be directed to the MSE Forums:
http://social.answers.Microsoft.com/forums/en-us/msestart/threads
Installing and upgrading Microsoft Security Essentials program.
http://social.answers.Microsoft.com/forums/en-us/msescan/threads
Analysis, detection and removal of threats
http://social.answers.Microsoft.com/forums/en-us/mseupdate/threads
Update the definitions of spyware and viruses
See you soon.
Mick Murphy - Microsoft partner
-
Windows Error Reporting error re #1001 Event Viewer: MpTelemetry, MSE
I am running Windows 7 Home premium 64-bit. Get the Windows Error Reporting (information level) #1001-
Log name: Application
Source: Windows Error Reporting
Date: 18/01/2011 10:52:08AM
Event ID: 1001
Task category: no
Level: Information
Keywords: Classic
User: n/a
Computer: Joanne-PC
Description:
Bucket of error, type 0
Name of the event: MpTelemetry
Answer: No available
Cabin ID: 0Signature of the problem:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 2.1.6805.0
P5: Microsoft Antimalware(BCF43643-A118-4432 - CHANTER-
D861FCBCFCDE)
P6: unspecified
P7: unspecified
P8:
P9:
P10:Attached files:
These files are available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue
\NonCritical_2152759308_1ec832eb2ce
eb154aa61793319bc5d9cdf3883dd_035c2
09a
Symbol of the analysis:
Recheck for solution: 0
Report ID: 48ee36c7-2323-11e0-90e7-002622f27952
Display state: 4
The event XML:
<>xmlns = "http://schemas.microsoft.com."
' / Win/2004/08/Events/Event ">
Reporting">
<>Qualifiers = '0' > 1001
4
0 0 x 80000000000000 s >
01-18T16:52:08.000000000Z"> 23730 >
Application
Joanne-PC
0
MpTelemetry
Not available
0
2152759308
unspecified
ScanFile
2.1.6805.0
Microsoft antimalware(BCF43643-A118-4432 - CHANTER-
D861FCBCFCDE)
unspecified
unspecified
C:\ProgramData\Microsoft\Windows\WER\ReportQueue
\NonCritical_2152759308_1ec832eb2ce
eb154aa61793319bc5d9cdf3883dd_035c2
09a
0
48ee36c7-2323-11e0-90e7 -.002622f27952
4
I get these since I installed MSE this time on Windows 7 and also on my most old laptop with Vista. I see that it is not critical, but I don't know what the problem is. I have not found a problem when the MSE is scanning or protect my computer.
Is this serious and I want to do something more? If someone can tell me how to investigate this type of info in case the Viewer, I would be happy.
Thanks for any help.
Joanne
Hi Joanne,You have any anti-virus or anti-malware to third party software installed with MSE (Microsoft Security Essentials)?I wouldn't think it's serious, but a mistake is a problem regardless of its gravity.However, I would like to you follow these steps and check to see if they help.Step 1:I would like you to put your computer in a clean boot State in order to eliminate any conflict of third party software causing the problem to occur. I suspect the involvement of a third-party software.Note: Please follow step 7 to your computer as usual after the test.Step 2:Note: Be sure to only install the version appropriate for your operating systemSee also:What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-ViewerAziz Nadeem - Microsoft Support[If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]
-
Files helping to describe the problem
Thanks for help, I haven't opened a pension case
-
Product
Command line utility Windows DefenderProblem
MpTelemetryDate
08-06-2009 22:22Status
More informationSignature of the problem
Problem event name: MpTelemetry
Signature of the 01:80240022 problem
Signature of the problem 02: ProcessDownloadResults
Signature of the problem 03: download
Signature of the problem 04: 1.1.1600.0
Signature of the problem 05: MpSigDwn.dll
Signature of the 06 problem: 1.1.1600.0
Signature of the problem 07: Windows Defender
The system version: 6.0.6002.2.2.0.768.3Additional information about the problem
Bucket ID: 29795427Hi 1pinktink,
Welcome to Microsoft answers forums!
a. What is the exact error message that you receive?
b. don't you make changes to the computer before this problem?
c. what anti-virus program you installed on the computer?
This problem may occur if there is a conflict between windows defender and the security software installed on the computer.
I suggest you try the following steps:
Step 1: Disable security software, follow the steps mentioned below
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
Note: Activate security software back once the test is completed.
Step 2: The System File Checker (SFC) utility allows administrators to perform an analysis of all protected resources to make sure they are the correct version. Whether SFC should find all incorrect versions in one of these protected resources, SFC will be replaced by the correct versions.
You can still run a SFC scan on the windows vista computer. To run a scan suite SFC as follows:
a. Click Start, in the start search bar type cmd, right-click on the command prompt icon in the box programs and then click Run as administrator.
b. at the command prompt type sfc/scannow , and then press ENTER.
Step 3: Install the latest updates for windows defender
To check updates in Windows Defender, follow these steps:
1. start Windows Defender if it is not already open. To do this, click Start, click programs, and then click Windows Defender.
2 search for new definitions. To do this, click search for updates now
Please check the links below, which deals with a similar question
http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/574fb871-034C-4B42-B800-328af16a9177Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
-
Hello, could someone help me with these problems that I have been. To be more precise... I have just restored my computer to the image of the original and always after the update of all my undates my computer crashed after that I logged. These are the problems after isent problems and go...
Signature of the problem
Problem event name: BlueScreen
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Files helping to describe the problem (some files may be is no longer available)
Mini092410 - 01.dmp
SysData. XML
Version.txt
See a temporary copy of these files
Caution:
If a virus or other security threat caused the problem, open a copy of file can harm your computer.
Additional information about the problem
BCCode: a
BCP1: 0000000000000880
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFF80001A329A5
OS version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Information about the server: 8be216f4-46dd-404e-be57-15ec5ada3372
Signature of the problem
Problem event name: MpTelemetry
Signature of the problem 01: 8024402C
Signature of the problem 02: EndSearch
Signature of the problem 03: search
Signature of the problem 04: 1.1.1600.0
Signature of the problem 05: MpSigDwn.dll
Signature of the 06 problem: 1.1.1600.0
Signature of the problem 07: Windows Defender
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem
Bucket ID: 31295353
Problem event name: MpTelemetry
Signature of the problem 01: 8024402C
Signature of the problem 02: EndSearch
Signature of the problem 03: search
Signature of the problem 04: 1.1.1600.0
Signature of the problem 05: MpSigDwn.dll
Signature of the 06 problem: 1.1.1600.0
Signature of the problem 07: Windows Defender
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Q: do you have a Norton or McAfee free trial come preinstalled on the computer when you bought it (and that would have been installed, but not valid, when you reinstalled Vista)?
A: McAfee has been the free trial when I bought the laptop. I've tended after the expiration on the McAfee.
Comment: If you didn't let the McAfee free trial expires before replace you it with the application of Trend Micro, chances are that you should not have to reinstall Vista.
When you reinstalled Vista, McAfee free trial was also reinstalled, but not valid. You should have (1) uninstalled McAfee free trial AND (2) download / run the McAfee removal tool (see below) before installing Microsoft Security Essentials AND BEFORE that you have installed the Windows updates.
That being said, see if the following solves your problem:
1. download the McAfee Consumer Product Removal, save it to your desktop tool:http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
2. close all open applications (that is, anything with an icon on the taskbar).
3. click right on the file saved in #1 above, and then select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.
4. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.
5. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run this difficulty in DEFAULT and modes and AGGRESSIVE. [1]
6. restart once again & test.
~~~~~~~~~~~~~~~~~~~~~~~~
[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
-
Hi all..
I found my PC always hang...
I always need to restart the PC, and able to operate back then...
blocking problem is interminted...
I couldn't estimate when going to breed to hang...
then I found that there my event log, have many error message as below show...
Event type: error
Event source: MPSampleSubmission
Event category: no
Event ID: 5000
Date: 23/08/2011
Time: 14:50:48
User: n/a
Computer: VISION-1
Description:
The description for event ID (5000) in Source (MPSampleSubmission) cannot be found. The local computer may not have the information necessary registry or message DLL files to display messages from a remote computer. You may be able to use the option/auxsource = flag to retrieve this description; For more information, see Help and Support. The following information is part of the event: mptelemetry, 8024402C, endsearch, search, 2.1.6805.0, mpsigdwn.dll, 2.1.6805.0, antimalware from microsoft (bcf43643-a118-4432-aede-d861fcbcfcde), ZERO, ZERO, ZERO.
Data:
0000: 00 70 00 74 00 65 00 m.p.t.e 6 d.
0008: 6 00 65 00 6 c 00 65 00 l.e.m.e d.
0010: 74 00 72 00 79 00 2 c 00 t.r.y.,.
0018: 20 00 38 00 30 00 32 00.8.0.2.
0020: 34 00 34 00 30 00 32 00 4.4.0.2.
0028: 63 00 00 20 00 65 00 2 c c.,. . e.
0030: 6F 00 64 00 73 00 65 00 n.d.s.e.
0038: 61 00 72 00 63 00 68 00 a.r.c.h.
0040: 2 C 00 20 00 73 00 65 00. . OS.
0048: 61 00 72 00 63 00 68 00 a.r.c.h.
2nd 0050: 00 20 00 32 00 00 2 c,. .2...
2nd 00 00 36 00 38 00 1 0058:31... 6.8.
0060: 30 00 35 00 2nd 00 30 00 0.5... 0.
0068: 2 c 00 20 00 6 d 00 70 00. . m.p.
0070: 73 00 69 00 67 00 64 00 s.i.g.d.
0078:77 00 6F 00 2nd 00 64 00 w.n.... d.
0080: 6 c 00 6 c 00 2 c 00 20 00 l.l.. .
0088:32 00 2e 00 31 00 2nd 00 2... 1...
0090: 36 00 38 00 30 00 35 00 6.8.0.5.
0098: 2nd 00 30 00 2 c 00 20 00... 0,. .
00 a 0: 6 d 00 69 00 63 00 72 00 m.i.c.r.
00a 8: 6f 00 73 00 6f 00 66 00 o.s.o.f.
00b 0: 74 00 20 00 61 00 6F 00 t... a.n.
00b 8: 74 00 69 00 6 d 00 61 00 t.i.m.a.
00C 0: l.w.a.r. 6 c 00 77 00 61 00 72 00
00C 8: 65 00 20 00 28 00 62 00 e... (. b.
00D 0: 63 00 66 00 34 00 33 00 c.f.4.3.
00D 8:36 00 34 00 33 00 - 6.4.3 00 2d.
00e0: 61 00 31 00 31 00 38 00 a.1.1.8.
00E8: 2d 00 34 00 34 00 33 00 -.4.4.3.
00f0: 32 00 2d 00 61 00 65 00 2.-. a.e..
00f8: 64 00 65 00 2d 00 64 00. d.e - .d.
0100: 38 00 36 00 31 00 66 00 8.6.1.f.
0108: 63 00 62 00 63 00 66 00 c.b.c.f.
(0110: 63 00 64 00 65 00 29 00 c).
0118: 00 20 00 2 c 4th 00 49 00,. . N.I.
0120: 4 c 00 2 c 00 20 00 4 00 L.,. . N.
0128:49 00 4 c 00 20 00 4e 00 I.L.. N.
0130:49 00 4 c 00 0D 00 0 to 00 IL...Can someone let me know what it is... ??
is it cause my PC always locks... ??
Please advice...
Thank you..
Hi sookchan,
· Have you checked the problem in safe mode?
This event is generated when the client Forefront Endpoint Protection (FEP) cannot get updates from Windows Server Update Services (WSUS) or the Internet. This problem may be caused by the WinHTTP proxy settings.
You can see the B method among the Advanced troubleshooting methods in this article.
-
Almost every time I connect Apple Sync declaring hangs...
What does that mean? I'm quite unfortunately tech literate. But almost whenever I start my computer I'll have this program (?) or what it is... crash because of what this code mean... sometimes it shows in my journal... I don't have any spyware on my computer, or viruses and I currently use microsoft security essentials and have been for months and it has not started to happen until about 3 weeks ago. I wonder if he can mess up my windows live mail also the capabilities of the camera? As my icon missing sometimes and I have to log on to a billion times to recognize my cam. I have tried everything to solve this problem and there is nothing in the forums that talks about sync apple remove the icon of your but maybe one of you experts can help me instead :) I noticed the days I don't get an error message my IM works very well and no lack of my icon :).
Signature of the problem
Problem event name: MpTelemetry
Signature of the 01:2152759308 problem
Signature of the problem 02: not specified
Signature of the problem 03: ScanFile
Signature of the problem 04: 3.0.8107.0
Signature of the problem 05: Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)
Signature of the 06 problem: not specified
Signature of the problem 07: unspecified
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033Files helping to describe the problem
client_manifest.txtSometimes this program below crashes because of the error above or that the error is not present, and it still crashes.
Signature of the problem
Problem event name: BEX
Application name: AppleSyncNotifier.exe
Application version: 1.6.74.0
Application timestamp: 4d9fafaa
Fault Module name: StackHash_6bc7
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception offset: 6c8553f0
Exception code: c0000005
Exception data: 00000008
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional information 1: 6bc7
More information 2: f3f6a1403802118ada460cd45530935b
Information additional 3:6477
Additional information 4: d34edb9b57aa7d1aac3252e1a9591198Additional information about the problem
Bucket ID: 1913582741Hello
1. you remember you have changed your computer?
Method 1:
Start your computer in a clean boot and check if the problem persists.
How to troubleshoot a problem by performing a boot in Windows Vista or in Windows 7 http://support.Microsoft.com/kb/929135
Note: when you are finished troubleshooting, follow step 7 to start the computer in normal startup.
Method2:
Try to do a scan of your computer for viruses using the Microsoft Safety Scanner by clicking on this link: http://www.microsoft.com/security/scanner/
-
Removal of NortonTool file is corrupt
I need to delete all things Norton. They say that the file is corrupted and cannot be deleted. I have to remove because I also have MSE.
For this reason, I'm being inandated with MpTelemetry problems. How can I get rid of NORTON if the removal tool does not work?Hello
This should help you:
"Download and run the Norton removal tool to uninstall your Norton product.
https://support.Norton.com/SP/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
See you soon.
-
Failed to update for MpTelemery
Hello
I have a Microsoft update failure... (although she does not appear in my history of update folder)... with it I have "Microsoft Malware PRotection Signature Update Stub".
and the following:
Problem event name: MpTelemetry
Signature of the problem 01: 0x8000ffff
Signature of the problem 02: PatchApplication
Signature of the problem 03: AS BDE
Signature of the problem 04: 11.1.3927.0
Signature of the problem 05: mpsigstub.exe
Signature of the 06 problem: 1.1.1600.0
Signature of the problem 07: Microsoft Windows Defender (Vista)
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033I'm worried... what to do?
JeffSee: http://support.microsoft.com/kb/931849
-steve
-
Executable Antimalware MP telemetry indicates a problem in Vista
Antimalware Service executable. Telemetry of MP.
Vista Ultimate 64 bit OS.
Microsoft Security Essentials.
All Windows updates and Essentials updates are automatically checked manually and installed every day! The entire system and printer drivers are the most recent available.
Previous questions and answers to this problem and in this forum seem to be addressed to this problem of Malware defender and has happened to users for a long time.
On July 12 I started to receive 2 reports in "Problems Windows has indicated".
1 Antimalware Service executable. Telemetry of MP.
Whenever I turn on my PC, this problem is listed in the issues page. I can't report to windows and it remains on the page in bold.
I ran a full Scan in Essentials and no malware, viruses or spyware are.
2 spooler subsystem App. printer to print not the causes.
Many users seem to be encoutering this problem. There seems to be several answers on how to fix the problem, but nothing of what Microsoft can do to fix it. The answer to my question in this forum about this problem is so long and so detailed and so complicated and with the language I do not understand that it will take me months looking for every possible way to fix the print spooler.
Is it just a coincidence that these two problems arose on the same date? Or is the malware that I can't remove causeing the problem of print spooler?
The MpTelemetry is part of the Microsoft Security Essentials.
I suggest that you double-click the entries in reports on the problems and Solutions for details. View MpTelemetry information in the Microsoft Security Essentials forum so that their experts can check something abnormal.
Display information of a coil problem in the hardware forum and drivers. A person should be able to guide through a solution.
-
Closing with error blue screen Vista computer
My computer guard stop, blue screen gives a reference to the device driver and a kernel stack. Also the following in my reports: problem event name: MpTelemetry
Signature of the 01:2152759308 problem
Signature of the problem 02: not specified
Signature of the problem 03: ScanFile
Signature of the problem 04: 3.0.8107.0
Signature of the problem 05: Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)
Signature of the 06 problem: not specified
Signature of the problem 07: unspecified
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 2057Can someone point me in the right direction to solve this problem.
Hello
Check this thread for more information using BlueScreenView, MyEventViewer and other methods
to troubleshoot the BlueScreens - top 3 responses (+ 1 other).We can analyze the minidumps if make you it available to the SkyDrive or another file
sharing sites.ZIP or download the content of the C:\Windows\minidump
Use SkyDrive to upload collected files
http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65-------------------------------------------------------------------------
Also this, so you can see the probable bluescreens.
Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
(also Windows 7)
http://www.winvistatips.com/disable-automatic-restart-T84.html===========================================================
Check out these utilities to see if information may be collected:
It is an excellent tool for displaying the blue screen error information
-Free - BlueScreenView scans all your minidump files created during "blue screen of death," collisions
and displays information about all accidents of a table.
http://www.NirSoft.NET/utils/blue_screen_view.html-------------
MyEventViewer can be verified at the time of the blue screen (BSOD) within a second or so of the
time of the BSOD to provide more information about the possible cause - see TIP.MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
Set it for a bit before and after the time of the BSOD.
http://www.NirSoft.NET/utils/my_event_viewer.html------------
AppCrashView - free - a small utility for Windows Vista and Windows 7 that displays the details of all the
application goes down has occurred in your system. The information breaks down is extracted from the .wer
the files created by the Windows Error Reporting (WER) of the operating system component of each
time that an accident has occurred. AppCrashView also allows you to easily record the list of accidents to
text/html/csv/xml file.
http://www.NirSoft.NET/utils/app_crash_view.htmlI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Hi all
I hope someone can help with this problem. My laptop keeps freezing. In my view, it is a problem with the Defender, but I'm no expert (actually, far from it)
Problem event name: MpTelemetry
Signature of the 01:2152759308 problem
Signature of the problem 02: not specified
Signature of the problem 03: ScanFile
Signature of the problem 04: 2.1.6805.0
Signature of the problem 05: Microsoft Antimalware (BCF43643-A118-4432-AEDE-D861FCBCFCDE)
Signature of the 06 problem: not specified
Signature of the problem 07: unspecified
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
I don't understand any of this, but I hope it helps
Thank you
Gorset
Hi Gorsey,
(1) since when are you facing this problem?
(2) remember to make changes to the computer?
Method 1: run the fixit available in the link below and check if that makes a differenceDifficulty of Windows system performance slow computer problems
Method 2: Clean boot the computer, and check to see if the problem persists
Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.
Continue with the remaining steps to pin-point on the third party service.
After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
Important: n ' forget not the computer to start normal follow step 7 in the link.
Method 3: Download and install all the available Windows updates
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
---------------------------------------------------------------------------------------------------------
Visit our Microsoft answers feedback Forum and let us know what you think.
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