multi (0) disk (0) rdisk (0) partition (2) \WINDOWS\system32\DRIVERS\isapnp.sys

My laptop does not start correctly.

In a normal boot, the screen flashes the dell logo then turns off.

It will start using the f12 key for a menu that gives the following options: drive HARD internal, CD/DVD/CD-RW drive, configuration of the BIOS, Diagnostics

OR to the Windows Advanced Options Menu:

If I select Safe mode it tries to start then stalls on which seems to be to halfway through the config/sys.  The last element that appears is:

multi (0) disk (0) rdisk (0) partition (2) \WINDOWS\system32\DRIVERS\isapnp.sys

I can hear the fan, ect always on and the screen is black with half of it filled with data as above and the but no activity.

OK, when I run the "diagnosis" in the dell boot menu, it passes all the tests.  At the end a popup appears: "Dell Diagnostic Utility Partition boot" "Press any key to continue."  When I press on it all disappears them text and I get the blue screen.

I'm online on my desktop now if I can respond immediately.  Thanks in advance for any help

Maybe one day the "ask a question " of forums XP dialog box will ask these questions automatically when a new thread is started so I don't have to ask every time.  It might even be possible to solve a problem in a single response when enough information is provided.

Please provide additional information on your system:

What is your system brand and model?

What is your Version of XP and the Service Pack?

Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

The afflicted system has a CD/DVD drive work?

You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

This symptom often means that your system is of a malicious software.

If you choose to start safe mode, and the last thing you see on the screen looks like this:

multi (0) disk (0) rdisk (0) partition (1) \WINDOWS\system32\DRIVERS\isapnp.sys

If your system hangs in Mode safe on the isapnp.sys file, you will need to search for a driver of zero-byte length file in the following folder:

c:\Windows\System32\Drivers

Of course, you have to boot the system on something in order to access the hard drive to find the suspicious file and get rid of it.

If you have any installation CD bootable XP real where you start in the XP Recovery Console, or you are not sure what type of bootable CD, you have, make a CD of bootable XP or Hiren Boot CD Recovery Console and do not forget.

There is no XP media needed to make a Hiren Boot CD or a bootable XP Recovery Console.  Then you can access the folder and check to see if there is such a suspicious file and take action.

Once you're booted to the CD of your choice, navigate to the following folder (assuming that XP is installed on your C volume):

c:\Windows\System32\Drivers

Looking for a file that ends with an extension .sys and zero bytes in length.  The file can also have a curious name because she may have been generated at random.

If you are in the XP Recovery Console, issue the following command in the c:\windows\system32\drivers folder:

dir *.sys

Files Scrolls one screen at a time.  Look at the list of files with .sys extensions and their lengths.  You don't need to worry about directories...  If you see a file with a .sys extension which is zero byte, it is suspect.

If you use the Mini Mode XP a Hiren s boot CD (which works as Office XP), just navigate to the folder of the my computer desktop icon and locates the suspect files.

You really want to delete the suspicious file once you get running and you run some scans for malware, but if you are not sure what is the suspicious file, or if it might be necessary, just rename the suspicious file for now, in case you are not sure.

For example, if you find zigxrtml.sys folder had a length of zero byte, rename it:

Rename zigxrtml.sys zigxrtml.bad

Renaming or removing the suspicious file to get the system running is not resolved the problem.  It is the symptom of the problem.

The problem is your system is infected by malicious software and you should always follow up with a few scans to remove infections.

Once your system is running, followed with MBAM and SAS to be sure that the affliction has really been removed.

Reduce the risk of malware by running some scans.

Download, install, update and do a full scan with these free malware detection programs:
Malwarebytes (MMFA): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
They can be uninstalled later if you wish.
Restart your computer and solve the outstanding issues.

Do, or do not. There is no test.

I decided to implement the points for a new puppy instead of a pony!

Tags: Windows

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