Multitouch event reported 264 device incompatible informationt contact

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• The Windows show Event ID 264 WARNING logs

  Hello

  Our report of customer that there is a single newspaper waring in the windows logs. Please check the message below.

  The OS is windows 8.

  ------------------------------------------------------------

  Log name: System
  Source: Win32k
  Date: 13/06/2013 18:18:02
  Event ID: 264
  Task category: no
  Level: WARNING
  Keywords: Classic
  User: n/a
  Computer: test
  Description:
  A multi touch reported coordinated incompatible device.

  ------------------------------------------------------------

  But

  (1) the multi touch device passed the WHCK. And,

  (2) we have also double check it the hid descriptor device. Device to control the Microsoft tool descriptor "digitizer report DescriptorChecker.

  I know that there are many cell phones have the same problem. But nobody has the solution for this.

  MSFT has solution for this or any other test tool that can help to find the cause root? Since the log is created by system and our device alreay check our all the functions declared in the hid descriptor. We do not know why the waring appear.

  Once MSFT response the issue of 264 event id with the following returns information.

  MSFT: it can refer to the firmware. For example, firmware claims it can withstand 2 contacts, but in fact it shows 5 contacts.

  But we do not find the bad part of our hidden device report descriptor, and device alreay spend WHCK.  Given that many other phones have the same problem, I think is not easy root cause guess by checking our own firmware. Hope MSFT can check this issue and to provide more information.

  The description of event id 264:
  A multi touch reported coordinated incompatible device.

  We need a more "specific" reason the warning log.

  Best regards

  Caro flax

  Hi Caro Lin,

  1. are you connected to the domain?
  2. What is the brand and model of the computer?

  If you are connected to the domain, then I suggest you to post in the forums of Windows IT pro.

  http://social.technet.Microsoft.com/forums/en-us/category/w8itpro

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  User profile service

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  Best regards, Robbert

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  Hello world

  first of all sorry for my English!

  For a month, I have a few questions, but this time, it happens more often.
  I have a BSOD (blue screen of death) and I checked in the collection of events and I saw different interesting events

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