Muse office/mobile sites created get but blank white page on Tablet instead of the desktop version.

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  Hello

  -What web browser do you use?
  -If you use Internet Explorer, what version are you using?
  -Did you change on your computer due to which the question has begun?

  I recommend you follow the steps in this article and see if the problem still occurs.

  http://support.Microsoft.com/kb/945385

  Registry warning
  Important: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

   
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  Hello

  Thank you for writing to Microsoft Communities.

  I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

  1. what operating system is installed on the computer?

  2. what version of Internet Explore do you use?

  3 have there been recent changes to the computer before the show?

  Please go ahead and follow the steps mentioned and later a update on the State of the question.

  Method 1: Start Internet explorer with the mode without modules and check.

  Click Start, all programs, accessories, System Tools, and click Internet Explorer (No Add-ons).

  If the problem does not persist in Internet Explorer (No Add-ons), then it is one of the Add-ons at the origin of this problem. Please follow the steps below to locate the problem the weak module:

  a. restart IE normally.

  b. click on tools.

  c. click on Manage Add-ons.

  d. disable add-ons by clicking on them one at a time to highlight and then click Disable.

  e. reactivate modules one by one and check with what add-on, you get this error message.

  f. turn off the add-on at the origin of the problem.

  For your reference: http://Windows.Microsoft.com/en-us/Windows7/Internet-Explorer-Add-ons-frequently-asked-questions

  (For Windows Vista)

  Method 2: How to optimize Internet Explorer:

  http://support.Microsoft.com/kb/936213/no

  Important: Reset Internet Explorer to its default configuration. This step will disable also any add-ons, plug-ins or toolbars that are installed. Although this solution is fast, it also means that, if you want to use one of these modules in the future, they must be reinstalled.

  Follow these recommended steps and after if you still experience the problem.

• I get a blank white screen popping up, I do alt f4 but he returned

  I get a blank white screen popping up I do alt f4 but it comes back

  Hello

  1. Once you get this white screen?

  2. What is the operating system of your computer?

  Provide more information to solve the problems on this issue. Refer to article How to ask a question: http://support.microsoft.com/kb/555375

  Step 1:

  Try to start the computer in safe mode and check if it works fine. To start the computer in safe mode, follow these from the link: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode (also valid for Windows7)

  Step 2:

  If it works well and then start the computer at startup clean and check: How to troubleshoot a problem by performing a clean Windows Vista or Windows 7 boot http://support.microsoft.com/kb/929135

  Note: when you are finished troubleshooting, follow step 7 to start the computer in normal startup.

• SVG image does not appear in the mobile version, but does in the desktop version

  Hello

  I am new to the use of Muse and have created one before site in Muse. I took screenshots to show the problem I'm having.

  
  

  I used Illustrator to create the image of the logo depending on whether I have save to SVG file:

  

  As you have probably guessed, I used a clipping mask to insert the purple Mason image in forms and text (this may be relevant to the problem, I don't know).

  I then save out as a SVG with the following details as advised by Adobe:

  

  Before moving into Muse, I File > place the SVG file. "Unable to generate thumbnail" comes in both desktop and phone:

  

  Anyway, I uploaded to FTP message on my site. While SVG is perfectly displayed on my desktop browser, it not only shows any on my phone's browser:

  

  This is not only happening on my phone, I visited the same Web site on several phone devices and the SVG image still does not appear. Ideas why this happens?

  Have I totally missed something on file formats for versions of mobile browser in Muse?

  Also - in illustrator, I saved the SVG logo for the mobile version as a SVG as SMALL as that I saved to the desktop version.

  Thank you

  Use a PNG file. I see nothing in your logo that would justify using nothing else. You're not scaling it, there is no interaction and everything that you do is hide some pixel data already. Forgive me, but using a SVG makes no sense at all. In addition one would need to see the file, but my guess would be that once more 'reactive' setting incorporates incorrect data. Wouldn't be the first time...

  Mylenium

• Export only the desktop version of the site, mobile version not

  Can I export just the desktop version of my site and not the mobile version with it? I am busy working on my still of mobile site, but the work is done on the office site which must go live every day.

  Hello

  You need to do 2 things for it.

  1. click on 'office redirection' of site properties to remove the exported files of redirection codes.

  Do please go to file > Site Properties > provision > phone > uncheck "Desktop Redirection"

  

  2. after the export of the site in HTML format, delete the folder named like 'Phone'that contains all your phone configuration files. Rest of the files are for desktop PC.

  Concerning

  Vivek

• Search picks up the desktop version rather than a mobile version of the site on smartphone

  Hello

  Ive ive recently added a mobile version of my site from muse. However, I have notiiced that when you are looking for a creative artworker freelance and by selecting my site on my android phone www.paulsutton-artwork.co.uk, it loads the desktop version and not the mobile version?

  im confused!

  could someone shed light on this please.

  Thank you very much

  Paul

  To be more clear. When you follow a link on one of your pages (not only type a link in the browser or as a result of an external link) who switches specifically the type of site by jumping from a phone page to a page, your browser (on your phone) office will then locked in desktop mode until you follow a link on your pages of office to a phone page. This is normally done by a link to go to the Office Site on your phone pages and a Site link go to phone on your desktop pages.