My account Crashed (?)

So I downloaded a video editor (I don't remember the name of one) and have just installed it on my computer - a laptop HP pavilion (also currently use computer a brother to write this)- and I opened the program. However, it was taking too long to execute the command, while he brings the usual message, you want to wait for the program to respond or to close it? So, I end but which does nothing. In fact, it slows down my computer. I pressed the power button and it turns the blue screen. I press it and it stops. I wait a few minutes and then turn it back on. I can access my account and I can connect, but whenever I do, the screen goes black. My office is not displayed, it is completely empty. My cursor is the only thing shown and I tried almost everything I can think of. Some of the things only I can do on my account is the ctrl-alt-del combination, which shows the unusual queue on your account settings (disconnect, change username, change a password, the Task Manager, computer lock, lower computer to shutdown/restart/sleep, etc.) and lighting settings.

HOWEVER; my brother, on the same computer account, is not affected by anything. It can connect to perfectly fine, everything is fine, his shows of workstations and is able to access his files. Meanwhile, my antivirus software didn't activate when I downloaded the video editor, so I don't think it has to do with the virus or suspect malware, however I have no idea what to do. Help please.

Hey Danny,

Welcome to Microsoft Community forum.  Let me help you with your concern.

Since your brother user account works fine on the same computer, the user account that you use must be corrupted. To correct the corrupt user account, follow these steps.

First, you must create a new local user account. Then change the Microsoft account to a Local account on the damaged user profile. Move the files in the C:\Users\Old_Username folder to the new Local user account except Ntuser.ini Ntuser.dat, Ntuser.dat.log,.

After you move all records, new switch local user to the Microsoft account account. Follow these steps:

Step 1: Check out the link create an account:

Create a user account

http://Windows.Microsoft.com/en-in/Windows-8/create-user-account

Step 2: Copy the old to the new profile.

(a) go to C:\Users\Corrupted_Profile_Name\. The profile name will be the name of the corrupted profile.

(b) copy all of the files.

(c) open the control panel and display of the folders options uncheck that Hide protected operating system files.

(d) go to C:\Users\Corrupted_Profile_Name and copy the Appdata folder.

Note: Do not copy these three files.

NtUser.dat, NtUser.ini, NtUser.log.

Navigate to C:\Users\New_Profile_Name\.

Paste all the files here.

Step 3: To change an account Local to Microsoft Account, I suggest you try the following steps.

  1. The charm of settings, press or click on change PC settings.
  2. In the left pane, tap or click on users.
  3. Press or click switch to a Microsoft account and follow the instructions.

See the links for more information.

http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-8

I hope this helps. If you need help with Windows, let us know and will be happy to help you.

Tags: Windows

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