My Acer V5-473P-5602 keeps shutting down codes?
At random times, my computer will make a clicking sound and goes black and switches off.
This can happen 10 minutes by turning on the computer or 2 hours in. The computer is mainly used for academic purposes and nothing really complicated.
Earlier tonight when I tried to turn on my laptop, it wouldn't and it took my about three attempts (by pressing the power button and wait) while for light and then he said «Diagnose your PC...» "and then it turns off and then I pressed the power button and it began to function normally and then after a few minutes it turns off automatically.
This seems to be a problem with the hard drive and you can contact Acer support and send it for service, if it is under warranty.
If you have a unit of the United States or the Canada, you can also live chat with a technician Acer: Acer-live chat
If you bought the computer in another country, you can contact support here Acer:Acer Global Support
Tags: Acer Software
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solutions, I tried to random searches that did not work for me.
1 unchecking quick stop to power options
2 disabling hibernation in cmd (types a code forgot what I have)
3. update all drivers and bios with sites acer official drivers, driver pack solution 15.8 and utility driver update intels
4 decommissioning intel management engine components driver 11 to 9.5
5. go to the bios and reset to the default settings
6 make a shortcut of "shutdown" with codes e.g. shutdown /s /t 0
7. click Update stopIM thinking of reinstalling windows 10 via recovery which removes applications, files, drivers, etc. and hope this solves. I can't roll back to win 8.1 because ive done this reset before you completely clean out my system of win random 8 and trashes the restore option was gone.
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Hello/Hallo wuschel93,
exactly what I had. Stop number appears only after a certain time the laptop running.
The problem is INTEL MANAGEMENT ENGINE RELATED V.11!
I fixed it with uninstall Intel Management Engine Version 11. Windows will then install version 9.5 automatically. After that I turned off the automatic update of the driver for this device. You can also install 9.5 without uninstalling the old one, it wil crushed.
Other manufactures also have this problem, but while Acer is still asleep, they provide a solution (including download links):
Maybe there are any other issues that result in the same problem. But in most cases, it's the answer. The thread Starter maybe forgotten to disable the automatic driver update or made installation of v9.5 evil?
TEPCO
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Method 1
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Windows XP restarts when you try to shut down your computer
http://support.Microsoft.com/kb/311806
Method 2
If the previous step fails then I suggest that you check to see if the problem persists in safe mode.
A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222
Method 3
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I suggest that you configure the computer in a clean boot state and check if it helps.
To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
See section to learn more about how to clean boot.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
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