My Alienware black screen

Hi I got a new 15r2 alienware 15 days ago.

I7 6700hq

980 m 8 GB

The screen goes black when I'm playing games, yesterday I heard a small click noise until the screen went away. The keyboard is on and I hear the fans running.

I was playing a very demanding game of duty Blackops 3 call.

I am in portugal at the moment, is there a solution for this problem.

Thanks in advance!

Hello

Try reinstalling the video card drivers from the Device Manager, under graphics cards. Uninstall the Intel driver first, restart the system and install again, click here for the download link. Do the same with NVidia driver, click here for the latest version of the driver for the card of 980 M.

Tags: Dell Products

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