My annual subscription is not found

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• How to access the software so that I just paid. I assigned to a user. The user connects and subscription is not found. The site seems to crash randomly and just sends me in circles. How can I get a refund is my next question.

  How to access the software so that I just paid. I assigned to a user. The user connects and subscription is not found. The site seems to crash randomly and just sends me in circles. How can I get a refund is my next question.

  [Profanity removed... MOD]

  Hello

  I just checked the details of your team, and the license that you have assigned intervenes as well on the same Adobe ID.

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I said that my annual subscription could not get through. My credit card information is correct. Now what?

  I said that my annual subscription could not get through. My credit card information is correct. Now what?

  Hey lisa caret.

  Please contact customer support and ask for help with the same.

  Kind regards

  Ana Maria

• Why programs only show versions test on my 2nd computer and why does say that my subscription is not found when I try their license?

  I recently bought the CC year subscription (pre-paid, student version if that helps). has worked on my laptop but now that I tried to install them on my desktop computer programs (PS, After Effects, animate and first so far) only appear as versions test, and when I try their license with my email ID Adobe said I have no subscriptions (while my full subscription details appear when I connect to my Adobe ID on the website).

  I thought that a possible reason for this could be that I accidentally left my laptop on when installing the CC app on the desktop (like you are supposed to only use one device at a time), but nothing has changed even when I switched the laptop turned off and repeatedly connected to my Adobe ID on the desktop.

  Would be great if someone could help me, thanks in advance!

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

  Download/install the desktop application, connect and install applications subscription.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Disconnect, connect you - desktop creative cloud application

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Help of activation & deactivation

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to's

  Install, update, or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• "Subscription not found"...?

  Hello

  You just bought the annual plan for the whole of photography (incl. Lightroom and Photoshop CC CC) to Macbook pro, after the end of my free trial period.

  Initially he registered the subscription and started the download of updates for two apps, but then in the middle of one the entire program leaves creative cloud.

  After this point when I rebooted creative cloud, the subscription is not found, even after I had logged out and insert it again.

  I tried various tips troubleshooting found on forums such as; signing out / back, restart system, uninstall the system of downloading and using the cloud cleaning tool Adobe program and still no results.

  Also considering a problem of possible payment being the problem I checked my bank statement and transaction for the subscription has been recognized and seated in a status "awaiting payment". If that's the problem, it is because of the pending state? so if that has been processed I will then be able to use CC with Lightroom and Photoshop CC?

  Any help would be gladly appreciated!

  Thank you!

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Full annual subscription to 12-month prepaid subscription

  I think joining the $30 cc full annual membership on the first year (since I have CS3) and the passage to the prepaid 12 month (via Amazon) on my second year membership. I know that full annual membership will be $ 50 per month after the first year, so I thought that I just paid $600 for 12 months and not worry it each month.

  Are there any consequences if I go on this route? Should what I do to make sure that the transition will be smooth? (What should I disable or uninstall all Adobe products and contact Adobe to cancel the current annual subscription? or I simply entries, the new prepaid product key?)

  Hello!

  In your case, I highly recommend turning off auto-renewal once you have purchased your annual membership. You can make changes to your subscription creative cloud on the my account page on Adobe.com: https://www.adobe.com/account.html Just click on 'My subscriptions and services' in the right column. After the end of your full annual membership commitment, go and make sure that your annual subscription is completely outdated and does not automatically renew. All you need to do is purchase your 12 month pre-paid on Amazon and make sure that you use the same account information, you used in your first subscription.

  The only fees you might encounter in this process are if you decide to cancel your membership at the beginning: (taken from the Creative Cloud FAQ)

  If you decide to cancel a subscription 3 or 12 months prepaid, bought from a retailer or an online store, you will receive a refund of 50% of the value of the time left on your membership. To cancel your subscription, contact Adobe Customer Service.

  To cancel a subscription for one year, you can access the account page on www.creativecloud.com online or contact Adobe Customer Service. If you cancel your subscription before meeting the date of 12-month commitment, you will be charged 50% of the amount remaining on your contract.

  So make sure that your full annual subscription does not renew after your commitment!

  After that your annual membership expires or is cancelled, the applications that you have installed will be disabled and you will not be able to use them. You don't need to uninstall and reinstall them - you need to just enter your new subscription information in the Application Manager the next time you reopen applications.

  If you have problems with this process, or a more personalized help, you can always contact the Adobe Customer Service: http://helpx.adobe.com/contact/

• I already have an annual subscription to the export of Adobe and Adobe track, but it does not work on my new computer (Windows 10). Help, please.

  I already have an annual subscription to the export of Adobe and Adobe track, but it does not work on my new computer (Windows 10). Help, please.

  Look under Tools.

• Subscription not found error for the trial version

  Hello.

  To register for a free trial of Adobe Photoshop CC, I created. However, the program starts and after login, I receive a subscription not found error. How can I solve it?

  install the desktop cc app and use the options of 'try', https://creative.adobe.com/products/creative-cloud

• My Adobe account indicates that "subscription not found" [help REQUIRED]

  Nice day! I already have an account in adobe photoshop and I want to buy the software again, but then when I signed up, it says «not found» subscription Please let me know what will be the remedy for this problem. Thank you!

  You probably have the same e-mail address?  I think you're going to need help from a member of Adobe staff, so I'll change your subject line to get one for the thread.

• I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to connect to the account of the student for my personal account.

  I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to link the student account to my personal account.

  Hi bridgettea37560549,

  You must use your e-mail address student account with which you made the purchase.

  You can follow the steps as https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this helps!

  Kind regards

  Aurélie hamadi

• I just updated my payment by credit card and reactivated my annual subscription and I received a message saying that I was not abe to see my Bill.  Can you please explain why?

  I just updated my payment by credit card and reactivated my annual subscription and I received a message saying that I was not abe to see my Bill.  Can you please explain why?

  Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html

  or

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I paid for a subscription to 299 rubles for 3-4 days. When you try to load the Photoshop license "subscription not found" report

  I paid for a subscription to 299 rubles for 3-4 days. When you try to load the Photoshop license "subscription not found" report

  It is the main cause of the problem, entered URL Adobe with loop back address, thanks to which the activation request is unable to reach the Adobe activation server.

  We need to reset the Hosts file or manually remove entries from the hosts Adobe.

  You can check the link below. :

  https://support.Microsoft.com/en-us/KB/972034

  Let me know, if you need assistance.

• went to use creative cloud and it won't let me open photoshop, says need to renew the subscription, but says page not found, I was paying £15 a month for it, hope you can help as soon as possible because I need to use it for my United work

  went to use creative cloud and it won't let me open photoshop, says need to renew the subscription, but says page not found, I was paying £15 a month for it, hope you can help as soon as possible because I need to use it for my United work

  Hello

  Maybe it's an activation issue, please see the link https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Kind regards

  Gag

• Hello! We have formalized an annual subscription CC adobe, but show adobe that long three days, payment has passed, but we cannot receive the online chat, document does not. What is a problem?

  Hello! We have formalized an annual subscription CC adobe, but show adobe that long three days, payment has passed, but we cannot receive the online chat, document does not. What is a problem?

  Hello

  We do not have any active subscription under your account.

  Please share the following details in a private message so that we can help you properly.

  Order no:

  e-mail address:

  Thank you

  Varun

• Let me not to renew my annual subscription ACROBAT PRO DC expiration in the next 30 days.

  Let me not to renew my annual subscription ACROBAT PRO DC expiration in the next 30 days. I searched for a way to do online, but concluded, always eventually be directed to support. How should I proceed?

  In case you are unable to contact to support using the link provided, please confirm if you want to cancel the next CC.

  Acrobat Pro DC subscription (annual)

  Subscription Office

  26/06/2014

  Concerning

  Baudier