My bluetooth wireless phone requires an authentication key

Tonight I tried to connect my phone (LG Xenon) to the computer via bluetooth for the first time. Vista got and asked me to enter a passkey in the phone. Unfortunately, the phone was locked and I had to start. I can't give me the password of the computer again. The phone connects and asks the authentication key, but it seems that the computer can no longer "match" with the device.

I go to Control Panel - hardware and sound. I choose to add a wireless device - select my phone - after a minute to try to connect, it says that it took too much time and try again.

Am I missing something obvious? I tried the Knowledge Base, which tells me to use a wizard, but I don't have a bluetooth device wizard added.

Thank you.

Hi Jess_hudson,

Most devices allow you to choose your own password, or you can use a password that is generated by Windows. To make Windows generate a passkey for you, run the Add Wizard device Bluetooth; otherwise, contact the manufacturer of the device. Note that some devices use "0000" or "0001" as a password.

Remove and then reinstall the device:

1. click on the Start button, select Control Panel, click hardware and soundand then click on Bluetooth devices.

2 Select the device that is not working is not, then click on Remove.

3. click on Add, press the reset button on the device (or make it discoverable following the manufacturer's instructions), check the box my device is set up and ready to be found , then Next.

4. If the device is not found, repeat the previous step. When the device is found, select it and then click on Next.

5. follow the remaining instructions in the wizard.

You can see the following link for more information:

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

Hope this information is useful.

Jeremy K

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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