My colleague and I are editing our first UCCX Call Center Script to include Spanish. Help

My colleague and I are editing our Call Center the existing script maps. This is our first attempt to script UCCX. They need to break the script in 2 locations, one that already exists for English and a copy of the menu for a Spanish version.  We have tried to include an option for Spanish 2.  We did not want to press 1 for English user, but can if necessary. English is supposed to drop through the menu new or existing. 2 for Spanish is doing nothing.  It acts as if you press anything even if we have an entry identified as Language_Choice and a filter of 2, for the appellant to the Enter key.

We are short of time and could use some guidance.  Thanks for any help, Jackie

Hello Jackie,.

I have attached the sample script for your reference.

Hop, it will work for you. :)

Ravi

Tags: Cisco Support

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