My computer crashes sometimes when windows loads up.

Similar Questions

• Unable to load up on my side of the administrator of the computer to load in safe mode but will not when windows loads any suggestions message cannot load profile

  When windows loads, I'm unable to load my side administrator, I get a message that does not load safe mode profile side administrator but will not load completely when in safe mode message cannot load all of the side admin suggestions am running Vista Basic

  Hi BillyM1948,

  (1) would you please provide the full error message that you receive?

  (2) remember to make changes to the computer before this problem?

  Step 1: You can follow the steps mentioned in the article below, which deals with a similar question

  Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.

  http://support.Microsoft.com/kb/947215

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows
  http://support.Microsoft.com/kb/322756/

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• After a computer crash, I reinstalled Windows XP, but Windows Media Player does not work.

  After a computer crash, I reinstalled Windows XP, but Windows Media Player does not work. I don't have reinstall all disks. Will install tools software system Dell, Sonic RecordNow, Sound Blaster Live, or CyberLink Power DVD play cd possible? Thank you.

  original title: Media Player

  Hello

  1. What is the exact error message or error code when you try to open Windows Media Player?

  2. what version of Windows Media Player?

  3. What is the issue you are experiencing during playback of the CD?

  I suggest you follow the Microsoft article reference and check if it helps.

  Troubleshooting playback in the Windows Media Player for Windows XP: http://support.microsoft.com/kb/306317

  Resources for the resolution of problems in Windows Media Player: http://support.microsoft.com/kb/843509

  I recommend you to install the software provided by Dell disk and check if it makes a difference.

  Note : using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

• I have Photoshop CS4 and I need to reinstall CD after a computer crash and reinstall Windows 7, but it will not be reinstalled I think because he used to completely uninstall. Can anyone help?

  I have Photoshop CS4 and I need to reinstall from CD after a computer crash and reinstall Windows 7 but it will not reinstall.

  This could be to uninstall because it used entirely from the control panel of Windows 7.  Can anyone help?

  Uninstall what you can the normal way via the Control Panel, and then use the CS cleanup tool.  Then try to reinstall. You might want to try an installation download rather than the disc if it continues to fail.

  Adobe Creative Suite cleanup tool

  helps resolve installation for CS3 thru CS6 and creative cloud problems

  http://www.Adobe.com/support/contact/cscleanertool.html

  CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

• Satellite P100 - 429 A3 off when windows loads

  Heya. It is a serious problem that made my laptop unusable. I was wondering if anyone knows what it is.

  I was in a source game when it happened for the first time, I jumped into the game and the laptop just cut off. No classes stop, he just turned directly to the exit as if someone had held the power button. I looked at him with her for a minute and then turned it back. Everything seems to be going very well, I thought it was just an odd hiccup, but then, after completing the windows loading screen, it does exactly the same thing. Now every time I start, it get past the loading screen and sometimes it get on to the welcome message, was until the cursor is even loaded, it will turn off in the same engineering.

  The only things I've recently changed it is the BIOS (which is my obvious suspicion). I was watching just the page drivers from the Toshiba site and I found a BIOS update for my Notbook cliaming that it has been improved. So I downloaded and installed, once the facility had done his work to restart the laptop, but on all first run Windows bluescreened before he had even loaded. Then, after that, it worked very well so far.

  I also tried to use a Windows disk to perform a recovery of windows. However, the recovery console has done the same thing. In a few seconds initialization, the computer just cut off.

  If anyone has an idea of what is is, please let me know.

  Sorry for the typos, I'm not on a familiar keyboard.

  Thanks again.

  Wolfy

  > I jumped into the game and the laptop just cut off. No classes stop, he just turned directly to the exit as if someone had held the power button.

  Well, this looks like an overheating problem. Fact is that all internal devices run with a full performance during the game. This leads to a temperature inside the laptop. If your fans are not free because of the dust and debris then the laptop will be shouting down to prevent material damage.
  In this case the fan cleaning is necessary and desirable.
  I had a similar problem on my laptop and solved using a jet of compressed air!

  To my knowledge the P100-429 Sat belongs to the series of PSPA3.
  You should really be 100% sure that you are using the good BIOS.

  However, it is also possible that the laptops hardware is malfunctioning.
  In this case, the verification of the material is necessary. This test can be done by a service provider authorized in your country.

  Good luck

• Computer crashed during a windows XP update

  I was trying to trouble shoot a problem with a computer that would crash intermittently from time to time.  Put 3 downloaded system update for installation.  I put out of service and some updates to try to make sure I had the latest files.  When installing on 3/3, the system crashed again!  I knew it wasn't good.  I was not able to restart the system.  When I boot it comes up with the windows logo and progress bar, then it stops with a blue screen and the following message.

  Stop: c000021a {fatal system error} the System Manager system initialization process ended unexpectedly with the State 0xc000026c (0x00000000 0x00000000).  The system has been shut down.

  Is there anyway I can recover from this situation.

  I tried to boot from the start with F8 menu.  I chose restore to the last known good state, but not luck.  Are there any other suggestions out there.  XP was preinstalled on the Dell computer.  I is not a MS installation disc, but have the Dell restore disc.  I resisted using it because I think he goes back to the initial state of the computer and I will rebuild the system from scratch.  Inplace installation is a good solution or it just will make worse?  Any help from anyone would be greatly appreciated.  Thank you. -Nat

  ========================
  Additional information:
  I wanted to just make sure that people know that I don't mean to solve the reason for which the computer crashed.  I just try to understand if there is a way to recover a Windows update that crashes, power losses, or breaks down before installation, updates is complete.  Thank you.

  http://www.Microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?DG=Microsoft.public.WindowsXP.General

  Above is a link to the XP Newsgroups.

  http://www.Microsoft.com/communities/newsgroups/list/en-us/default.aspx?DG=Microsoft.public.windowsupdate&cat=en_us_d99bb655-a5d5-4C07-bdb0-90caf9f30c42&lang=en&CR=us

  And Windows Update newsgroup.

  You are in the Vista update Forum.

  See you soon. Mick Murphy - Microsoft partner

• Why should I manually start the Security Center when windows loads

  When the load windows vista, I get a warning "check your Security Center.
  I have to then turn manual Security Center. Why?

  Hello

  1 are logged as administrator?

  2 How long have you been faced with the question?

  3. do you have security software installed on the computer?

  4 did you a recent software or changes to the material on the computer?

  I suggest you to go through the steps mentioned in the article and the Coachman.

  Windows Firewall is turned off every time I start my computer

  http://TechNet.Microsoft.com/en-us/library/cc749262 (v = ws.10)

  See also:

  Using Windows Security Center

  http://Windows.Microsoft.com/en-us/Windows-Vista/using-Windows-Security-Center

  Disable Security Center alerts

  http://Windows.Microsoft.com/en-us/Windows-Vista/turn-off-Security-Center-alerts

  Hope this helps and keep us informed if you need help.

• I had downloaded CC Photoshop and Lightroom, but then my computer crashed and when it has been repaired I no longer have Photoshop-, but have Liughtroom 5.7

  I've subscribed and downloaded CC Photoshop and Lightroom

  But my computer crashed and it has since been repaired - is no longer have Photoshop CC.

  How do I re-download it under my current account?

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• My computer hangs at the Windows loading screen OR blue screen comes up saying I need to install the hardware.

  Hi, I recently got a computer and I just realized that whenever I turn it on after a long period of time (eteindre turn off during the night, turn it on morning) my computer freezes at windows startup screen. Sometimes a blue error screen appears and after reading it, I would say that a material is not installed correctly. After graduating with my computer, I am sure that I have installed the latest updates, but im not sure what is causing this problem.

  Would be very happy to help!

  Thanks a bunch! : D

  Follow these steps to try to solve your problems of boot.

   

  Restore point:

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

  Do Safe Mode system restore, if it is impossible to do in Normal Mode.

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  http://www.windowsvistauserguide.com/system_restore.htm

  Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If the system or Mode restore safe work not and you do not have a Microsoft Vista DVD, make a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use:

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  See you soon.

  Mick Murphy - Microsoft partner

• Mode problem, freezes or crashes sleep when windows opens again

  Hello

  The problem I have with the pavilion DV4-2145DX , approximately 12 months, using windows 7 is when I close the lid or put in "standby mode", now and then the window opens but the internet does not, nor all the other icons.

  When I go to restart it, the closure does not work so I stop hard.

  When it restarts all works well again.

  When I shut down normally and re start the computer no problem at that time.

  Any ideas please.

  Paul

  DavidPK wrote:
  

  Hi Paul,.

  This can sometimes be the result of hybrid sleep is enabled.  To check if this is the case, follow the guide on the link below to disable hybrid sleep.

  Disable hybrid sleep

  Best wishes

  DP - K

  Thanks Dp - K you have solved the problem

  Paul

• My computer crashes - bluescreen. Windows Vista Ultimate 64... IRQL_NOT_LESS_OR_EQUAL. Any suggestions?

  Here is the block reports Poblem in Control Panel.

  Signature of the problem

  Files helping to describe the problem (some files may be is no longer available)

  Additional information about the problem

  Information about the server: 07578b82-1d9f-411b-95f5-1460cdc12f6a

  Hello

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  ----------------------------------------------------------

  BCCode: 0a 0x0000000A

  Drivers could be at fault, however the problems of disk or security/antivirus/antispyware products are
  just as likely to be the root cause that they can force a driver to corrupt or go out of bounds.
  The video driver or something affecting it would be questionable.

  At the end of this message, I'll post a bluescreen generic and in the next convenience store
  How do to update the drivers and BIOS but also to check memory message.

  -----------------------------------

  BCCode: 0a 0x0000000A

  Cause

  This bug check is issued if the memory paged (or invalid) is accessible when the IRQL is too high.

  The error that usually generates this bug check occurs after the installation of the faulty device driver or service system, BIOS.

  If you encounter a bug 0xA control during the upgrade to a later version of Windows, this error can be caused by a device driver, system service, an anti-virus or a backup tool that is not compatible with the new version.

  Solve the problem

  If a kernel debugger is available, get a stack trace.

  To resolve an error caused by the faulty device driver or service system, BIOS

  1. Restart your computer.
  2. Press F8 to character-based menu that displays the choice of operating system.
  3. In the WindowsAdvanced Options menu, select last known good Configuration . This option is most effective when a pilot or a service is added at a time.

  To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

  1. Check the system log in Event Viewer for error messages that may identify the device or driver that caused the error.
  2. Try disabling the cache in memory of the BIOS.
  3. Run the diagnostics of equipment provided by the manufacturer of the system, in particular the scanner memory. For more information about these procedures, see the manual of your computer.
  4. Make sure that the latest Service Pack is installed.
  5. If your system has cards (SCSI) small computer system interface, contact the card manufacturer for updated Windows drivers. Try to disable sync negotiation in the SCSI BIOS, check the wiring and the SCSI ID of each device and confirming the proper termination.
  6. For devices (IDE) peripheral electronic integrated, set the built-in as only primary IDE port. Also, check each IDE device to the right setting master/slave/stand alone. Try to remove all IDE devices except for the hard drives.

  If the message appears during installation of Windows, make sure that the computer and installed devices are listed in the list of the products tested Microsoft Windows market.

  Comments

  Before upgrading to a new version of Windows, remove all third-party device drivers and system services and disable any antivirus. Contact software manufacturers for updates of these third-party tools.

  BCCode: 0a 0x0000000A<-- read="" this="">
  * 1025.html http://www.faultwire.com/solutions-fatal_error/IRQL-not-less-or-Equal-0x0000000A-

  ==================================================================

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------
  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do without if needed fail or the Vista DVD or recovery command prompt mode
  Options if your system was installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Computer crash, lost messages Windows Live and contacts

  I do not have the chance to export messages or contacts, but I got these backup files and I've restored them to my computer.
  But after you download and install Windows Live Mail, it does not see these contacts or messages. At that time, I did not have a Live ID account and never signed.
  How to get Windows live to recognize old messages. I don't remember how I did the last time I had this problem.
  I searched all over the web and have not found a solution that works.
  Thank you
  Alex

  Hello

  The question you have posted is related to windows live mail and would be better suited to the community of windows live. Please visit the link below to find a community that will provide the support you want.

  http://windowslivehelp.com/product.aspx?ProductID=15

• Windows 7 Ultimate. Computer never stops when windows update is running.

  I recently got windows 7 ultimate system and with the exception of two questions im love it.

  The big one, is that, since at least two to three weeks every time the automatic windows update installs something windows closed, never stops.

  I think the updates are installing, windows just hangs after the update is complete. (history of update of windows said that they where successful)

  The screen will tell me its 1 installation of updates for a few minutes.

  then it will say that its closure, that she will never be.

  Hello
   
  First lets try resetting the components of Windows updates and check whether the problem is resolved.
   
  To reset the Windows Update components, you can follow the link provided below.
  
  http://support.Microsoft.com/default.aspx/KB/971058
   
  Thank you, and in what concerns:
  I. Suuresh Kumar-Microsoft Support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• MY COMPUTER CRASHED A LOST WINDOWS 10 THAT I DOWNLOADED IN APRIL AN I GET ANOTHER DOWNLOAD?

  OK, I GOT WINDOWS 10 ON MY DESK ONE WAS WORKING GREAT A SO MY OFFICE JUST CRUSHED ONE I LOST EVERTHING I CAN REINSTALL 10 FREE?

  See this: http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/reinstalling-windows-10-after-upgrade/578d0b7f-57e4-4893-b9d1-6cfac0d6290a?tm=1434646337185

  Start learning how to back up your files and folders. There is no reason to lose everything.

• computer crashes, image fades

  My computer crashes. When this happens, the image on the screen fades and becomes blurred. I can't turn off the machine and so my only option is to unplug the unit then plug again.  How can I solve this problem.

  Hi HaniffLennon,

  ·         Have you made changes on the computer before this problem?

  ·         You get the error message?

  Follow these methods.

  Method 1: Follow these steps:

  Step 1: Start the computer in safe mode and check if the problem persists.

  A description of the options to start in Windows XP Mode

  http://support.Microsoft.com/kb/315222

  Step 2: Perform a clean boot to see if there is a conflict of software like the clean boot helps eliminate software conflicts.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note: After the boot minimum troubleshooting steps, follow section How to configure Windows to use a Normal startup state of the link to return the computer to a Normal startupmode.

  After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

  (a) click Start and then click Run.

  (b) type msconfig and click OK.

  (c) the System Configuration Utility dialog box appears.

  (d) click the general tab, click Normal Startup - load all services and device drivers and then click OK.

  (e) when you are prompted, click on restart to restart the computer.

  Method 2: Scan the file system (CFS) auditor to repair corrupted files.

  Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

  http://support.Microsoft.com/kb/310747

  If you are prompted to insert the CD, insert the Windows XP installation disc. If it has not then you can refer:

  You are prompted to insert a Windows XP SP2 CD when you try to run the tool on a Windows XP SP2 computer system File Checker

  http://support.Microsoft.com/kb/900910

  Method 3: Update the latest drivers to display/graphics.

  How to manage devices in Windows XP

  http://support.Microsoft.com/kb/283658

  For reference:

  Windows stops responding during Windows XP shut down

  http://support.Microsoft.com/kb/307274