My computer crashes when not in safe mode

OK, I have a Pavilion G7 1316dx and the only way I can stop freezing is is safe mode. I want to do a factory reset on the entire system. I don't have an operating system recovery cd. How can I reset this thing to factory settings and and do a thorough cleaning of the system?

Hello

The error code 0305, is a bit misleading - it is actually a failure of self test complete (Full) disc and would indicate that hard is defective and must be replaced.  This corresponds also to the question 'freeze' you describe and why the laptop is able to operate in safe (as the reader is under less load in terms of read/write)...

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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