my computer hangs when I try to update windows

my computer crashes when I try to update windows and won't install, I'm under win. HP 7. and I try to do a factory reset of the box. My laptop Toshiba bought radio shack of two years ago.

Hi Jeff,

Thanks for choosing Windows and thank you for providing an opportunity to help you.

According to the description provided, problems with the computer freezing when you use the Windows updates.

Perform the steps in the link and check if that helps.

Crashes Windows or freezes

Note: Check the title which reads ' my computer crashes or freezes when it installs updates
 
 

Meet us if you encounter any problems with the computer freezes or any other matter of Windows and we would be happy to help you.

Good day!

Hope this information helps.

.

Tags: Windows

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