my computer stop in safe mode but not in normal mode

When I try to log on my computer from the start menu it just hags and never shuts down.

When that I disconnect in safemode, I close.

Can someone help me solve this problem.

Curtis_883

Hi Curtis,.

1 did you changes to the computer before the show?

2. What antivirus do you use?

I suggest you follow these methods and check.

Method 1: Disconnect all the external devices connected to the computer and check if you are able to stop.

If you are able to stop the external device connected to the computer is causing problems so connect only one device at a time and check the functionality. If you find the device that is causing issues update its device drivers on the manufacturer's Web site.

If the method above does not work, proceed to the next method.

Method 2: while the computer works fine in safe mode, perform the clean boot. This will eliminate software conflicts, help us identify the problem application.

To do this, follow the steps in this link: http://support.microsoft.com/kb/929135

NOTE: After you check the clean boot feature configure Windows to use a Normal startup using step 7 proposed in the above mentioned link.

 
See also: turn off a computer: frequently asked questions

I hope this helps!

Tags: Windows

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