My dad fell for a scam of pop up allowing access to its iMac... What should I do now?

My old father just bought a new iMac 3 weeks after the death of his previous mac of 10 years ago.  He is not very computer and had a time with the learning curve.

Yesterday, while online, he fell for one of those notices of popups indicating that his computer was 'at risk' - he called the phone # & handed her credit card information...  Immediately, they have had access, has taken control of his computer and downloaded something while he was on the phone with him.  That scared him and he stopped.

He called the credit card company to refuse the $50 fee that had been immediately posted on his account.  I fear however, that some sort of malicious software have been installed and maybe they have access to his personal information and passwords, etc.  He doesn't know who he talked to, or what has been downloaded...

What needs to be done to identify and remove what has been installed?  I don't want him being a victim of identity theft.

Thanks for your suggestions.

First of all, have the card cancelled and have the Bank to launch a new. Change all passwords. Tell him that never to do that again.

Identify the fraudulent email 'phishing '.

Beware of the local browser Tech Support, Phishing scams

Phishing & other suspicious emails

Remove the browser pop up problems

Malwarebytes | Free Anti-Malware Detection & removal software for

Apple Macintosh computers

Adblock more 1.8.9, GlimmerBlocker, or AdBloc k

Remove the adware that displays pop-up ads and graphics on your Mac

How to remove adware FlashMall of OS X

Stop advertising and pop-up advertising windows in Safari - Apple Support

2.11 DetectX

Useful links about Malware problems

Open Safari, select Preferences from the Safari menu. Click the Extensions icon in the toolbar. Disable all Extensions. If it stops your problem, then re-enable one by one until the problem returns. Now remove this extension as it is the origin of the problem.

The following comes from user stevejobsfan0123. I made minor changes to adapt to this presentation.

Difficulty of pop-ups in browser that support Safari.

Common pop - ups include a message saying that the Government has taken over your computer and you pay release (often called "Moneypak"), or a false message saying that your computer has been infected and you need to call a number of tech support (sometimes claiming to be Apple) to get it to be resolved. First of all, understand that these pop-ups are not caused by a virus and that your computer has not been assigned. This "hack" is limited to your web browser. Also understand that these messages are scams, so don't pay not money, call number, or provide personal information. This article will give an overview of the solution to remove the pop-up window.

Quit Safari

Usually, these pop-ups will not go by clicking 'OK' or 'Cancel '. In addition, several menus in the menu bar may become disabled and show in grey, including the option to leave Safari. You'll probably force quit Safari. To do this, press command + option + ESC, select Safari, press on force quit.

Relaunch Safari

If you restart Safari, the page will reopen. To avoid this, hold the "Shift" key when opening Safari. This will prevent windows since the last time that Safari was running since the reopening.

It will not work in all cases. The SHIFT key must be maintained at the right time, and in some cases, even if done correctly, the window is displayed again. In these circumstances, after force quit Safari, turn off Wi - Fi or disconnect Ethernet, depending on how you connect to the Internet. Then restart Safari normally. He'll try to reload the malicious Web page, but without a connection, it will not be able to. Leave this page by entering a different URL, i.e. www.apple.com and try to load it. Now you can reconnect to the Internet and the page that you entered is displayed rather than the malicious.

It is unlikely that something has been installed because these sites go after Windows systems. The software does not work on Mac.

Tags: Mac

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