my Dell inspiron 1545 is unable to use an IP address to connect to the internet

None of the programs I use are able to use internet... I ran a diagnostic connection test and everything with the exception of the 'ping IP Internet' Please help

Hi SALEH5139,

Since when are you facing this problem? Have you made the last changes made to the operating system or added a new software or hardware?
 
I recommend you to uninstall and reinstall the network adapter, do the following steps:
 
1. click on start, in the start search box, type Device Manager and then press ENTER.
 
2. in Device Manager, look for the network adapter in the list of devices.
 
3. right click on the network adapter, and then click Uninstall.
 
4. once it is uninstalled, restart the computer.
 
Once you restart the computer, the network card is installed automatically.
 
Check network connectivity.
 
If the steps above do not work, try ping a few websites and chec if you have connectivity, to do this follow the steps below:
 
1. connect to the Internet, click Start, click Run, type the command, and then click OK. Vista users should not run.

Note: If this command does not work, try typing cmd.

2. at the command prompt, type ping www.cnet.com, and then press ENTER.

Note: If the ping succeeds, at least one of the four race packets sent is received from the destination server to and you will see text that is similar to the following at the command prompt:

Packets: Sent = 4, received = 4, lost = 0 (0% loss)

Note: If the command in step 2 successfully returns at least one of the four packages, you don't have to perform step 3. Only test ping to step 3, if the step 2 ping test fails.

3 repeat the steps in method 2 using the following two commands until you receive at least a successful ping test, or until you have used the following two commands:

Ping www.yahoo.com

Ping www.bing.com hope this information is useful.

I have

Please let us know if you need further assistance.

Concerning
Rehman - Microsoft Support

Tags: Windows

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