My DVD will play. My DVD says disc is bad or needs to be formatted when I try to burn. Backup stops and says back up does not have all the

I want to backup my computer to an external hard drive but the popup of backup does not have this option.

Hi Janice,.

(a) have you tried using different DVD to burn backup files and check if it burns?

(b) your use of any third-party burning software on the computer?

(c) what is the size of the backup files that you try to burn on DVD?

(d) you are able to burn CD/DVD in Windows Explorer?

(e) you are able to perform the backup to internal hard drive? You cannot save to the C: drive, try to perform the backup on a different partition and check.

Try to uninstall the burning of third-party of the computer software and check. Also try using different DVD to back up files. I suggest you follow these methods and see if it helps:

Method 1: run this Microsoft fixit tool:

http://support.Microsoft.com/mats/cd_dvd_drive_problems

Method 2:

Navigate to the following location and delete all the files and then try to burn the DVD and check if it helps:

C:\Users\(User Name) \AppData\Local\Microsoft\Windows\Burn\Temporary file Burn

You can see this Microsoft article and check if it helps:

http://Windows.Microsoft.com/en-in/Windows-Vista/change-where-you-back-up-your-files

http://Windows.Microsoft.com/en-in/Windows-Vista/back-up-and-restore-frequently-asked-questions

http://Windows.Microsoft.com/en-in/Windows-Vista/which-CD-or-DVD-format-should-i-use

Hope this helps, if you need help on Windows or the problem persists, please let us know we will be happy to help you.

Tags: Windows

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