Codian 8510-Unexpected reboot

Hello

MCU: Codian MSE 8510 Blade (configured in HD mode)

Software version: 4.2 (1.46)
Build: 6.17 (1.46)

The bridge has been restarted unexpectedly this morning and we are currently investigating this problem. I would be grateful if you can help me and provide some ideas to identify this problem.

We assume that it is a power factor as on the MSE 8050 supervisor, there is an error message:

Insufficient current capacity (requires at least A 24.20)

Do you think that there is a relationship with this error message?

Hi Firdaush,

Could you please provide some basic information: -.

  • Is this a new installation?
  • It worked before?
  • Did you calculate the power required when installing it for the first time properly?
  • How many leaves are there in the frame?
  • You could also attach a brief overview of the the MCU event logs.

Thank you

Saurabh

Tags: Cisco Support

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    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    Cannot load the image PROCEXP111. SYS, 0n2 error Win32
    WARNING: Unable to verify timestamp for PROCEXP111. SYS
    ERROR: Module load completed but symbols can not be loaded for PROCEXP111. SYS
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    Probably caused by: PROCEXP111. SYS (PROCEXP111 + 1ddd)
    Follow-up: MachineOwner
    ---------
    8: kd >
    ! analyze - v
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    It must be protected by a probe.  In general, the address is simple bad or it
    pointing to freed memory.
    Arguments:
    Arg1: fffffa80bd8dc050, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88008072ddd, if not zero, the address of the instruction that refers to bad memory
    address.
    Arg4: 0000000000000000, (reserved)
    Debugging information:
    ------------------
    The kernel symbols are FALSE. Correct symbols to do the analysis.
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    ADDITIONAL_DEBUG_TEXT:
    Use '! findthebuild' command to search for the generation of target information.
    If the build information is available, run '! findthebuild s; .reload ' to set the symbol path and of loading symbols.
    FAULTING_MODULE: fffff80001a1d000 nt
    DEBUG_FLR_IMAGE_TIMESTAMP: 47194089
    READ_ADDRESS: could not get nt! MmSpecialPoolStart
    Unable to get nt! MmSpecialPoolEnd
    Unable to get nt! MmPoolCodeStart
    Unable to get nt
    ! MmPoolCodeEnd
    fffffa80bd8dc050
    FAULTING_IP:
    PROCEXP111 + 1ddd
    fffff880'08072ddd 66833805 cmp word ptr [rax], 5
    MM_INTERNAL_CODE: 0
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
    BUGCHECK_STR: 0 X 50
    CURRENT_IRQL: 0
    LAST_CONTROL_TRANSFER: from fffff80001a43eec to fffff80001a9bfc0
    STACK_TEXT:
    fffff880 '06-60348 fffff800' 01a43eec: 00000000'00000050 fffffa80 'bd8dc050 00000000 00000000' fffff880' 06a604b0: nt + 0x7efc0
    fffff880 '06 a 60350 00000000' 00000050: fffffa80 'bd8dc050 00000000 00000000' fffff880' 06a604b0 00000000' 00000000: nt + 0x26eec
    fffff880 '06-60358 fffffa80' bd8dc050: 00000000 00000000' fffff880 '06a604b0 00000000 00000000' fffffa80' 7d2c61d0: 0 x 50
    fffff880'06 has 60360 00000000 00000000': fffff880 '06a604b0 00000000 00000000' fffffa80' 7d2c61d0 00000000' 00000000: 0xfffffa80'bd8dc050
    STACK_COMMAND: .bugcheck; Ko
    FOLLOWUP_IP:
    PROCEXP111 + 1ddd
    fffff880'08072ddd 66833805 cmp word ptr [rax], 5
    SYMBOL_NAME: PROCEXP111 + 1ddd
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: PROCEXP111
    NOM_IMAGE: PROCEXP111. SYS
    BUCKET_ID: WRONG_SYMBOLS
    Follow-up: MachineOwner
    ---------

    Hello

    Support for Windows Server is not provided in these forums. On the other hand, it please repost your question in the relevant Microsoft TechNet forum here:

    http://social.technet.microsoft.com/Forums/en-us/category/windowsserver .

    Thank you.      :)

  • My PC (Windows XP SP3) restarts unexpectedly when you run Picasa Google Chrome and since I installed Acrobat Reader 10 it also occurs with this program.

    Original title: unexpected reboot

    My PC (Windows XP SP3) restarts unexpectedly when you run Picasa Google Chrome and since I installed Acrobat Reader 10 it also occurs with this program.
                                                                                
    Maybe the problem is related to this message in log file:
    SSD HDD access service-service & can not start due to the following error: the system cannot find the path given.
    Source: Service Control Manager

    I would be very grateful if you can help me.

    Hello

    Step 1: Use disable automatic restart on system failure option and check if you can find any error message. Previous post the error message complete and accurate which could help us help you better.

    Steps to select Disable automatic restart on system failure option:

    1. reboot the computer
    2 start typing the F8 key
    3. you get it anticipated the startup option window
    4. Select DisaDisable automatic restart in the event of system failure

    Step 2: Check if the problem persists in the clean boot state.

    From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

    Reference:
    How to configure Windows XP to start in a "clean boot" State
    http://support.Microsoft.com/kb/310353

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
    1. click on start and then click Run.
    2. type msconfig and click OK.
    The System Configuration Utility dialog box appears.
    3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
    4. When prompted, click on restart to restart the computer.

  • Unexpected stop blue screen when I turn on my TV

    My Windows 7 PC (Nvidia GeForce GTX960) is connected to a TV LG 55LM7600 with a k HDMI AV Pioneer 1020 receiver.  MY PC is always on.  Everytime I turn on my TV, the PC suffers an unexpected reboot.  Can someone tell me the culprit?

    Signature of the problem:

    Problem event name: BlueScreen

    OS version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033

    More information about the problem:

    BCCode: 1000007e

    BCP1: FFFFFFFFC0000005

    BCP2: FFFFF88004177F4F

    BCP3: FFFFF8800D154D08

    BCP4: FFFFF8800D154560

    OS version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1

    Files helping to describe the problem:

    C:\Windows\Minidump\102115-10420-01.dmp

    C:\Users\Djuan\AppData\Local\Temp\WER-30310-0.SysData.XML

    Read our privacy statement online:

    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

    If the online privacy statement is not available, please read our offline privacy statement:

    C:\Windows\system32\en-US\erofflps.txt

    Associated with the VirtuWDDM.sys LucidInterop Lucidlogix Inc. WDDM driver.  Yours is 2011.

    Remove the driver current completely and install the latest driver available.  For instructions on how to do read everything to update the drivers of my partner JMH3143 http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149 here
  • Failed to create the Conference ' 8801 - Test connection '-duplicate digital id

    Running 13.1 TMS and Codian 8510 SD blade running 4.20 (1.43)

    When I'm planning through TMS using this card, I get the following error:

    Failed to create the Conference ' 8801 - Test connection '-duplicate digital id

    However when I'm planning TMS using another slide with the same version of the software it works

    Can someone tell me why this is happening?

    Anthony

    We had the same problem with > = 20 conferences on the blade, and I can tell you that we had the same thing

    question and the question went after the 4.2 update (1.50) and TMS13.1.2 (if the MCU upgrade)

    alone must fix).

    And, you got the point in your last message, > = 20 conf == problem,.<20 =="no">

    What I have is that the API MCU always reported only the first 20 conferences.

    TMS has created the new conference (and I also saw a new reserved (e) of the Conference on the MCU)

    but TMS checked once again if that's really where went wrong because he was not listed in the breast of the

    first of all 20 and if it failed.

    Codian updates may take some time until the blade is up again after the reboot, so be patient :-)

    Good luck!

  • MacBook Pro hangs after upgrade to Sierra

    Hello

    I got no internet related topic by Googling on the subject.

    Basically, my mac has worked fine before updating the operating system most recent.

    Now when I use my Safari to surf on Internet, 9 of 10 times the laptop breaks down.

    Can anyone suggest solutions?

    Please notify.

    Thank you.

    TIG

    Hi cocomalully,

    Welcome to the communities of Apple Support!

    We understand that your unexpected Mac restart after update to Mac OS Sierra. This sounds like a frustrating situation, but we are here to help.

    To begin troubleshooting unexpected reboot, we propose first of all read and working with the suggestions in the following article:

    OS x: when your computer spontaneously restarts or displays "your computer restarted because of a problem." - Apple Support

    See you soon!

  • HP Envy 17-J113TX: incomplete restoration

    After having many problems of serious computer I think to be a fault of the user, I decided to do a factory reset. I opened upward the HP's Manager and asked him to reboot to the Recovery Manager. I have selected the minimum image recovery and let it do its thing.

    At one point, he said "Restoration incomplete", with the following log:

    [17:56:01.30] ChkErrBB.CMD: detect an error in the PININST_BBV.
    [17:56:01.33] ChkErrBB.CMD: check c:\system.sav\logs\BurnBootWarn.log
    [17:56:01.33] ChkErrBB.CMD: or, visit c:\system.sav\logs\BurnBootMerge.log
    [17:56:01.33] ----------------------------------------
    [17:56:01.33] critical error condition has been detected to BBV1...
    [17:56:01.33]
    [17:56:01.33] see the following text of the file if it exists.
    [17:56:01.33] - c:\system.sav\Logs\BurnBootWarn.log
    [17:56:01.33] - c:\system.sav\Logs\BurnBoot.log
    [17:56:01.33]
    [17:56:01.33] Switch to 2ndCap WinPE and the show [Recovery Manager] incomplete dialogue.
    [17:56:01.33] because the dialogue of RM cannot appear on the screen [start] on Win8 environment.
    [17:56:01.33] customer may not notice that RM already shows the error dialog box.
    [17:56:01.33]
    [17:56:01.33] ----------------------------------------
    There might be an unexpected reboot during the PBO clean or last...
    The process will cause panic CTO because the image isn't normal...

    I googled a bit, try alternatives, including the restoration of the default BIOS settings and set the time to the year 2012, and perform a hard reset. No solution worked.

    I have no recovery disks.

    What are my options? And this sounds like something that the computer must be returned under warranty?

    Thank you.

    You should not enter the activation of license key Microsoft Windows 8.1.

    It is coded in the BIOS and the operating system should operate when you connect.

    Make sure you that you install the version of Windows that your laptop came with. Otherwise, there could be a problem of activation.

  • E2E34AV: HP ENVY 15 t Quad - recovery is not complete

    Hello

    I got the blue screen. I try to get back with Flash Drive several times, ultimately has noticed that the hard drive is broken. I got the new hard drive and started the process of recovery with flash player. Laptop shows that Recovery is not over. He showed me below error:

    ChkErrBB.CMD: Detects an error in the PININST_BBV.

    ChkErrBB.CMD: Check C:\system.sav\logs\BurnBootWarn.log

    ChkErrBB.CMD: or, visit c:\system.sav\logs\BurnBootMerge.log

    --------------------------------------------------------------------

    Critical error condition has been detected to BBV1...

    See the following file, if it exists.

    -c:\System.sav\Logs\BurnBootWarn.log

    -c:\System.sav\Logs\BurnBoot.log

    Go to WinPE 2ndCap and dialog box [Recovery Manager] of Imcomplete.

    because the RM dialog may appear on [start] screen on Win8 environment.

    customer may not notice that RM already shows the error dialog box.

    -------------------------------------------------------------------------

    There might be an unexpected reboot during the PBO clean or last...

    The process will cause panic CTO because the image isn't normal...

    _____________________________________________________

    I had the same error before after 6 months of purchase. My laptop is fixed by HP support team. A paper I got from HP says HDD and RAM replaced to solve the problem.

    Warranty expired a couple months back. I'll ask experts to guide me how to solve the error above.

    Thank you

    Vincent

    Hi @Venkat_N,

    Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

    I stumbled upon your post on the laptop and wanted to help you! I looked in your question on your HP ENVY 15 t-j100 Quad Edition CTO Notebook and problems with the installation of the new HARD drive. I would reinsert the hard drive to make sure that all connections are tight. I recommend to restore the default BIOS settings. You could restore the BIOS withthis document by selecting the reload the default BIOS settings. In this way, it will look at the hardware installed on your laptop.

    Here is a link to test the hard drive in the BIOS. If the BIOS does not see the hard drive you can not install Windows.

    Please let me know how it goes.

    You can say thanks for trying to help, by clicking on the Thumbs Up below! .

    Thank you.

  • Pavilion g6-1d21dx: no luck update Pavilion g6-1d21dx to SSD

    I tried to replace the hard drive in my g6-1d21dx with a SSD Pavilion before enjoying the free update of Windows 10. I installed the drive (a unit of SanDisk Extreme 480 GB that I had sat unopened for a while) and then used my recovery discs for Windows 7 on SSD. The process seemed to go very well - he went through all the discs five recovery, restarted from the SSD and began the installation process. Soon, I got an error message "restoration incomplete" well. So much for that. (The HP Recovery Manager also gave me this incredibly helpful explanation: "there could be unexpected reboot phase Specialize in BBV1.) ("The process will cause panic CTO because the image might not be normal") on the reset, I also had an error message about ntoskrnl.exe is damaged or missing.

    I put the original back drive computer to and updated from Windows 7 to Windows 10 on this drive, just to get the license Windows 10 (it was the last day to get the free upgrade). I also used Windows 10 media creation tool to create a Windows 10 installation DVD. Then, I put the SDS back to and I tried to install Windows 10 using the DVD. I tried several times, but the installation has always fails. I got error messages like "Windows could not set the offline locale information. "Error code: 0x80FE0000" and "we could not format the selected partition. [Error: 0 x 8070057]. "I've also had this a few times:"Windows cannot be installed to this disk. Windows cannot read the selected drive. Windows cannot be installed to this disk. Windows has no determine if this disc and his parents have the necessary driver support. »

    This computer isn't all what age - it is possible that the BIOS does not support the SSD? I updated the BIOS of the SSD, but that has not solved the problem. I also made sure the BIOS of the computer is up to date.

    Thanks in advance for any relevant information.

    Here are the conclusions that I have reached after spending a lot of time on this project to upgrade:

    At the beginning of this thread, what you advised me strongly to clone my old hard drive instead of trying a new install of Windows 10 on my SSD. I recommend the contrary unless your system works perfectly with your old hard drive, because this way, you can leave the system, the software and the data files on your old hard drive intact in case you go account you have to go back and check on something or you decide to abandon the upgrade. I found that there is no mystery to a cleaning only install on an SSD, as long your SSD is compatible with your computer. I had updated my old HDD from Windows 7 to Windows 10, and after this upgrade, I was getting other error messages every time, I started the computer (inaccessible_boot_device, unexpected_store_exception and kernel_data_input_error). Since there are so many problems on my old HDD, I have probably restores it to Windows 7 so I can always, in case I ever need to refer to my old configuration. Web sites said that once that Windows 10 has been enabled on your computer, future Windows 10 installs on the computer is automatically turned on, even if you have restored the machine to Windows 7 or Windows 8.

    If you try a new installation, make sure that you do so with an attached network cable. It makes a huge difference for me. A clean install without a connected network cable has led to all sorts of problems, including a lack of access to the Internet and some devices are not installed correctly. When I did a clean install with an attached network cable, all of my devices have been installed automatically. This includes the Synaptics touchpad, the HP wireless button, the AMD Radeon graphics card and the Realtek card reader. I didn't need to install whatever it is myself, and the Device Manager does not display the unknown devices. Wireless network connected during installation, even my Wi - Fi was not usable during or after installation.

    One final note: my g6 Pavilion is 64-bit capable, but I installed 32-bit Windows 10 on it, because I use an old software running under Windows 64-bit 10. So far, 32-bit Windows 10 seems to work very well.

  • Pavilion x 360: Recovery Manager / incomplete restoration; Error of CTO

    Hello folks...

    Ok.. so... Last maybe ish around Friday, I managed to get some kind of virus/malware which took over.  Tried to remove anything but simply opted to do a reset via the useful HP Recovery Manager.

    Everything was fine until the end and he said that it has failed or something (if there are several days)... Would recover to zero the system (if this is important).  Whatever - he said it has failed, you need to restart, click 'ok' and it was then that he would not start.

    Just saw the logo screen HP, circles bit twirly, screen becomes black, gray and starts with the HP logo screen again and again. Made this for a few hours and finally just stop it completely.

    I went into the start menus, ran tests (HARD drive, memory, battery, motherboard, etc.) and everything is in working order. Run try to reset the computer to factory settings... 1/2 day later, it ends upward (I see the office during the final stages) and then all of a sudden I get the «restoration incomplete - save log/details/try again»

    Product Version information: 1.1530.23.0 # N5R10UA #ABA

    Details: Unexpected reboot during [installation procedure for Windows} will cause panic CTO because the image might not be normal now.

    Retry does nothing except continue the incomplete screen.

    Tried the BIOS to 02/01/2014, 02/01/2013 including some messages/support pages suggested.

    At the end of my tether.

    The partition is the same as Recovery Media - but in case of corruption or hard disk failure, you will need a recovery media to boot from.

    Fill a case of pension guarantee on the page here. They should take care of you without delay:

    https://support.HP.com/us-en/contact-HP/product/HP-Pavilion-11-K100-x360-convertible-PC/8499314/model/8961275

  • How to copy data from one hard drive to another after the upgrade?

    I have a HP e9220y, and I recently bought a new hard drive for it. There is nothing wrong with the former, but this one has a 64 MB cache and 7200 RPM so I hope it will be a little faster. I installed it and it works fine, but I want to copy all data from the old disk to the new so I can start everything off the faster hard drive and I seem to have a bit of doing wrong. I can't just copy and paste because of the Windows system files that are used. And last night when I set up Windows backup, and went to bed, when I thought it that Windows has recovered from a stop unexpected, rebooted, and only 2 GB of data saved obtained.

    What is the best way to move all the data from the old drive to the new drive, make it the default C: drive and move partitions system and factory_image as well? Thank you!

    Please read this link to another post made by Big_Dave and myself

    http://h30434.www3.HP.com/T5/desktop-hardware/hard-drive-imminent-failure-problem/TD-p/438567

    (1) If your old drive and the new drive is Seagate or Western Digital, then free House with their cloning software.

    (2) before starting the clone process, I found best to perform a disk cleanup and defragmentation.

    Cloning software to copy the two partitions. Example:

    Old drive 250 GB formatted to 232 C: created 220 and 12 GB D:

    New 1000GO drive formatted to 931 GB created 919 GB C: and D: to 12 GB

    The "Seagate disc Wizard" cloning software will let create you a clone automatic or manual partition resizing.

    The two modes to offer an overview of the actions before commit you. The manual on this page of Seagate (PDF) is 68 pages.

    After the cloning process he complete, all you have to do is swap on the disks. Besure to connect your new disc on the original motherboard SATA port.

  • DV6 7200ee desire: restoration incomplete error

    I repeated it for my laptop and I have this problem (Recovery Manager window appears with the following error message when I click on the Details button):

    file ctoerror. FLG

    [21:12:12.07] ChkErrBB.CMD: detect an error in the PININST_BBV.
    [21:12:12.07] ChkErrBB.CMD: check c:\system.sav\logs\BurnBootWarn.log
    [21:12:12.07] ChkErrBB.CMD: or, visit c:\system.sav\logs\BurnBootMerge.log
    [21:12:12.08] ----------------------------------------
    [21:12:12.08] critical error condition has been detected to BBV1...
    [21:12:12.08]
    [21:12:12.08] see the following text of the file if it exists.
    [21:12:12.08] - c:\system.sav\Logs\BurnBootWarn.log
    [21:12:12.08] - c:\system.sav\Logs\BurnBoot.log
    [21:12:12.08]
    [21:12:12.08] Switch to 2ndCap WinPE and the show [Recovery Manager] incomplete dialogue.
    [21:12:12.08] because the dialogue of RM cannot appear on the screen [start] on Win8 environment.
    [21:12:12.08] customer may not notice that RM already shows the error dialog box.
    [21:12:12.08]
    [21:12:12.08] ----------------------------------------
    There might be an unexpected reboot during the PBO clean or last...
    The process will cause panic CTO because the image isn't normal...

    Please help me to restore my windows again!

    TitoNabil wrote:
    If its noway my windows again...

    Please help me...

    I did exactly that.

    Have you contacted HP at the URL I provided in my previous answer?

    To fix what you've done for yourself, the less expensive is to contact HP and order a restore for your laptop USB.

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