my email has stopped woking

Cannot send emails

Please describe the problem in detail.

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    Concerning

    Here, you also have the copy of troubleshooting information if necessary.

     Application Basics
    
       Name: Thunderbird
       Version: 24.4.0
       User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
       Profile Folder: Show Folder
    
                 (Local drive)
       Application Build ID: 20140316131045
       Enabled Plugins: about:plugins
       Build Configuration: about:buildconfig
       Crash Reports: about:crashes
       Memory Use: about:memory
    
     Mail and News Accounts
       account2:
         INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
    
       account4:
         INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
         OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
    
     Extensions
       bdToolbar, 7.0, false, [email protected]
    
     Important Modified Preferences
    
       Name: Value
    
         browser.cache.disk.capacity: 358400
         browser.cache.disk.smart_size.first_run: false
         browser.cache.disk.smart_size.use_old_max: false
         browser.cache.disk.smart_size_cached_value: 358400
         extensions.lastAppVersion: 24.4.0
         font.name.monospace.el: Consolas
         font.name.monospace.tr: Consolas
         font.name.monospace.x-baltic: Consolas
         font.name.monospace.x-central-euro: Consolas
         font.name.monospace.x-cyrillic: Consolas
         font.name.monospace.x-unicode: Consolas
         font.name.monospace.x-western: Consolas
         font.name.sans-serif.el: Calibri
         font.name.sans-serif.tr: Calibri
         font.name.sans-serif.x-baltic: Calibri
         font.name.sans-serif.x-central-euro: Calibri
         font.name.sans-serif.x-cyrillic: Calibri
         font.name.sans-serif.x-unicode: Calibri
         font.name.sans-serif.x-western: Calibri
         font.name.serif.el: Cambria
         font.name.serif.tr: Cambria
         font.name.serif.x-baltic: Cambria
         font.name.serif.x-central-euro: Cambria
         font.name.serif.x-cyrillic: Cambria
         font.name.serif.x-unicode: Cambria
         font.name.serif.x-western: Cambria
         font.size.fixed.el: 14
         font.size.fixed.tr: 14
         font.size.fixed.x-baltic: 14
         font.size.fixed.x-central-euro: 14
         font.size.fixed.x-cyrillic: 14
         font.size.fixed.x-unicode: 14
         font.size.fixed.x-western: 14
         font.size.variable.el: 17
         font.size.variable.tr: 17
         font.size.variable.x-baltic: 17
         font.size.variable.x-central-euro: 17
         font.size.variable.x-cyrillic: 17
         font.size.variable.x-unicode: 17
         font.size.variable.x-western: 17
         mail.openMessageBehavior.version: 1
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         mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
         network.cookie.lifetimePolicy: 2
         network.cookie.prefsMigrated: true
         places.database.lastMaintenance: 1397398207
         places.history.expiration.transient_current_max_pages: 104858
         plugin.importedState: true
         privacy.donottrackheader.enabled: true
    
     Graphics
    
         Adapter Description: Intel(R) Iris(TM) Graphics 5100
         Vendor ID: 0x8086
         Device ID: 0x0a2e
         Adapter RAM: Unknown
         Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
         Driver Version: 10.18.10.3345
         Driver Date: 10-31-2013
         Direct2D Enabled: false
         DirectWrite Enabled: false (6.3.9600.16384)
         ClearType Parameters: ClearType parameters not found
         WebGL Renderer: false
         GPU Accelerated Windows: 0
    
         AzureCanvasBackend: skia
         AzureFallbackCanvasBackend: cairo
         AzureContentBackend: none
    
     JavaScript
    
     Incremental GC: 1
    
     Accessibility
    
       Activated: 0
       Prevent Accessibility: 0
    
     Library Versions
    
         Expected minimum version
         Version in use
    
         NSPR
         4.10.2
         4.10.2
    
         NSS
         3.15.4 Basic ECC
         3.15.4 Basic ECC
    
         NSS Util
         3.15.4
         3.15.4
    
         NSS SSL
         3.15.4 Basic ECC
         3.15.4 Basic ECC
    
         NSS S/MIME
         3.15.4 Basic ECC
         3.15.4 Basic ECC
    
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    Go to start / Control Panel / administrative tools / Event Viewer and look for error messages regarding the Windows Firewall (there will be errors).  Look in system first and then in Applications.  When you find the error or errors, click on it for details, copy these details and display them in your next reply.  Well, they can help us identify the source of the problem and there a fix for it.

    We will check your system and hard disk for corruption files and try to fix it:

    Go to start / all programs / accessories / command prompt and right click on command prompt, and then click Run as administrator.

    , Type sfc/scannow go and let it run.  It will scan and try to the difficulty of some of your system files.  If all goes well he comes complete with no corruption, it could not repair (if it has these post of corruption here or try to analyze it to find the problem or files using http://support.microsoft.com/kb/928228.

    While in the command prompt, type chkdsk /f /r and enter and let it run.  They tried to set itself to run at the next reboot.   Answer Yes and restart to run the program.  It will scan and attempt to resolve any corruption or bad sectors on your hard drive and remove especially as a potential cause.

    Then, we will confirm this is not caused by a malware any.

    Update and run a full scan with no matter what security software you use, and remove or quarantine everything you find.

    First, try the following programs if you do not, because they can help. I recommend you download, install, update and run full scans with Malwarebytes:http://www.malwarebytes.org/ and SuperAntiSpyware:http://superantispyware.com/ and then run a full scan of Microsoft Security:http://www.microsoft.com/security/default.aspx. This may or may not remove the infections, but will probably not correct the damage caused by them. Even if they or your current AV software seem to work or indicate that you are not infected, you should not completely trust in them and must continue with the recommendations that follow (so it's up to you if you want to try them first, or just ignore all this and get help from an expert you really need as described below).

    Correctly and completely remove these infections can be complex and often require manual removal procedures (which may or may not be entirely effective either). Even if they work, I suggest what follows in any case, so that we can start it (you can ignore the methods above if you want it really is the way forward, but it won't hurt to them for trying).

    Please follow these recommendations of JimR1 - MVP compliments:

    You are running Microsoft Security Essentials?

    If Yes: start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected - and support and select the option for phone, chat or email (options vary depending on the region)

    If you are in North America, you can call 866-727-2338 for a free Microsoft Help for infections of virus and spyware.

    Otherwise:

    You can start here: https://consumersecuritysupport.Microsoft.com/ or here: http://support.Microsoft.com/contactus/cu_sc_virsec_master?WS=support#TAB0 for the help and support for malware infections.

    If this does not work, or that they can't help, try one of the compliments of forums-remove malware following PA Bear - MVP:

    I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?Board=10.0 http://www.spywarewarrior.com/viewforum.php?f=5 http://www.dslreports.com/Forum/Cleanup http://www.Bluetack.co.uk/forums/index.php and http://Aumha.net/viewforum.php?f=30

    I hope this helps.  If none of this worked, then after return with answers to ALL the questions above (especially the first paragraph) and the results of all the procedures and the test that you tried in as much detail as possible and with two copies of reports or screenshots (as you prefer).  Without this information, we do not know where to go next without guessing or recommend a more radical proposal that may be required.

    Good luck!

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