My files are frequently missing or sent at random in a creative cloud folder (Archive) on my desk.

When I save files to the creative cloud, they often lack or sent randomly to one archive on my desk. I don't have that about 1/4 of the space used for the account of my cloud. Everything moves, and it is not based on the size or date added. I have many, many files missing now who have disappeared from the cloud and are not in my archives. Now also the files that were missing in archive and others have returned back to older versions. Please let me know why this is happening and how it can be prevented.

@

Hello

Can you please send us your log files to allow us to better understand your issue and provide us with the following details.

Adobe ID:
Creative cloud desktop version:
OPERATING SYSTEM:
Type of internet connection (LAN/WiFi):
Using a proxy (Y/N):
Firewall (company/Local):

Mac:

The log file can be found here:

/Users//Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The user of library users folder is hidden at startup with 10.7 or higher

See http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show if necessary

http://helpx.Adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please the zip and send them to [email protected] with this forum URL in the email.

Thank you

Warner

Tags: Adobe

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