Update Adobe Creative cloud caused all my files-CC should be deleted?
Hello
So I've been channeled here by technical support because nobody has all the answers for what happened with my files. I was updating CC not totally sure that now, which update it was, I got PS open and working on some documents, on what he said to continue to do the update, I had to close so I went to save the file, I was working. I met a ' it not there no file by that name in this folder "so I thought it was weird and went to check the actual file, nothing. I checked the internet, a lot of problem similar to mine, but who were not quite the same. I had not sync anything. I didn't know if I don't have my stuff would be deleted if I tried to synchronize or make an update? I'm still not sure. All I know is that my CPU is 15 lighter concerts as it was before the update. I have some files in the cloud (before anyone asks), I unfortunately could not do a system restore because I had no kind of restore points. Maybe it's a little about me, but I would say that I wasn't expecting more than 300 files PSD should be deleted WITHOUT EVEN ASKING. So I'm at a loss for ideas. I almost gave up on getting my stuff or get any other feedback then 'check this thing the last guys 5 tech told you to try.
If you have any ideas of what could hurt or things I could do to fix this? I'd be happy to hear it.
Thanks for your time.
Have you checked your file to your creative Cloud files?, is - it possible there was a second creative cloud files folder created? Did you check your local waste and Archives to the cloud for your missing files? Remember to send me your log files are relevant information.
Adobe ID:
Country:
Creative cloud desktop version:
What operating systems do you use:
Type of internet connection (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (no/company/Local):
How many computers you use with creative cloud:
You use creative collaboration Cloud:
Please send your log files to allow us to better understand what happened. You can do this by installing and running the collection tool newspaper following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Please send the papers to [email protected]
Tags: Adobe
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