My friend gave me his laptop to fix, but I'm stumped.

Hello, my friend gave me his laptop and asked me to look and see if I could fix it. Its an Acer Aspire 5720z with windows vista home premium. He said that there was a virus or something that is causing problems. He could not explain much since she put the blame on his little sister. But it wasn't a joke. I connected and tried to do a system restore, but whenever I click on it, it loads just half way and stops just or something. It won't let me connect to the internet, when I understand why I end up with the same result as the system restore. I have a memory stick with several programs that I have used the last time I came here to fix my laptop. I tried testing to a couple, but they will never start, I click and nothing happens. Please help me.

Memory stick:
HitmanPro35
HJTInstall
mbam-setup
rkill
SAS
Install avast
TDSSKiller
TFC

What are the options you get when you press F2? Y at - it an option to restore the computer as long as the plant. What model of laptop is it?

Rarely, you get packed images in normal operation, so I would try to suspend all the images compressed and then running your antivirus. Make sure you have the latest versions. The worst that can happen is that the system is locked in.

If this does not work, you will need to obtain blank CDs or Flash drives, so you can try the stand-alone solutions.

You can try a malware removal website as http://www.bleepingcomputer.com/

DBAN is a program to delete everything on a disc. http://www.DBAN.org/

Tags: Windows

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