My h9 - 1215t Phoenix HPE is missing in the form of graphics card.

Hi all. I recently bought a desktop Windows 7 model HPE h9 - 1215t Phoenix from the HP store. The day before I placed the order, the computer was available with the Nvidia GTX 680 as an option, but deleted the day I bought the computer, so I ordered the computer and bought an EVGA GTX 680 instead (Yes, cost me about $300 + extra too). Well, today, a week or two after you received the computer, I had the chance to open and take a look at the plug on the side of the PSU to be sure that I am able to run a 680 GTX in there, because it requires at least a 550w power supply at least 38A the 12v rails. I knew I was good on the 550W as it comes with a 600w PSU, but I wanted to check the amperage of rail. So I open the housing cover side and take a look at the PSU, and I see that I should be able to run the graphics card very well and a call to technical support available EVAG explaining what I confirmed it. But then I noticed something off the computer pedal. I noticed that there seemed to be different from what I saw in the manual, on the HP support site and tear down/install videos. Then I realized, IT LACK THE CONSERVANT SUPPORT of CARD GRAPH. This support is essentially a medium which has two functions, first of all, it supports graphics cards that are installed in these computers, as they can be big and frame h9 more small/more low need help a little. In addition, it supports and adds stiffness to the chassis/body itself. Well, I looked on the housing cover and of course, there is a diagram showing the missing piece, and how you should remove it to work on the computer. I was on the phone all NIGHT HP, fired back from technical support and sales and tech and sales and so on and so forth. After-sales service was good and they seemed like they really wanted to help but could not, support seemed like they did not give two * s, is if you could even understand them well enough to revisit their behavior. After having recited my S/N and the model number, name and address and million times I gave up. Supervisors do not help yet. Sales gave me an option indicating that they would send me a new one, but, that I had to pay for the new and the accusation that is held on my card until they received a new once I removed the stand and put it on mine or just returned my old one. This was not an option that I don't have an extra $ 1,000 on my line of credit, as well as, given the fact that I WOULDN'T have to DO. It's HP high time f *, now why in the heck do I have to buy another computer, so they will fix the problem?

http://support.HP.com/us-en/document/c03028387

The support is shown in this tutorial from HP that precedes, it appears in "Step 2" and "Step 3"in the tutorial."

Now my question is, one, someone already had this problem before? Because it really seems to be as if the person build this forgotten CTO computer reinstall the support when he'she finished the job and he bundled. Also, my other question is, WHO in the heck do I talk to to get this replacement part. Because that of course standard HP support is room runable, or not of the all ready to help me with the problem. Anything short of this computer back or get a replacement can be done? Is not an option that I use this computer for work, and I absolutely can't be without him for more than 1 day and I absolutely refuse to buy, or even let put them a cool/warm on my card for the additional amount for a new computer, because it's not my fault, and I would not solve the problem. HP needs to fix. I don't understand why someone can't just get a model h9, pop the * er open and put the dang game in the mail. When did things get so complicated and such to where people can't complete this simple action? Can anyone, anyone at all help me? Anyone from HP? I would really like to hear your opinion and your explanation as to why your emplyees completely refuse to help me. Seems as if HP now has my money, for this purpose, they don't give 2 of those stinking.

@Win7Loyalist:

I understand your frustration when something isn't quite right with your new test bench. I've been there. You paid a lot of money for a complete system, and you wait until it is complete.

I also own an HPE Phoenix system, and I have a model h9 - 1120t with an i7 3770 k liquid and a GTX 670 which I added myself. Mine is a Power Edition MSI GTX 670, which is Overclocked at the factory and is actually a bit better than a reference GTX 680 model.

But I hope I can ease your frustration a bit, unless you have already found or bought one of the supports. If so - you can skip reading any further.

This metal bracket is not required to be left in the case, and it is designed for the purpose of shipment. Yes, it supports and rigidity was added to the case, but this is necessary only when shipped, and not when its definition in your office or anywhere where you put your home. The Phoenix case is not fragile and didn't need added support when in your office.

I already had my GTX 670 graphic card when I got my rig to Phoenix, and I removed the clamp support immediately and have never used. He has been since then in the area of HP in my attic. I have have my system for over a year now and can you - you have no need (or want) that ugly support in there, unless you plan from somewhere, this shipping system.

Because you must return your system to its original configuration if you need to send back to HP for warranty service, you must deliver 630 GT little in it anyway, and it's so light it will not need the support. I suspect that's why they left. Of course there's always someone just forgotten.

In any case, I understand that you should have the support you are 100% right about this, it is not necessary, but I don't want mine here. I spent a bit of time to clean the birds nest of wiring that HP did (it was a mess) and I really "tightened" and straightend the wiring inside my case and having decent airflow. Much better than the factory. This just square would stand in the air, not to mention that it's ugly.

I'm surprised that its hard to get a good. That makes no sense at all. It's like a $5 coin. I'd sell you mine, but I have a year left on my warranty and I need if I must refer the drill rig to HP for anything whatsoever.

In any case, enjoy your Phoenix is really a very nice gaming platform. I can launch ANY game of current generation such as BF3, Bioshock Infinite, Skyrim, Tomb Raider and even Crysis 3 - on the highest settings at 1920 x 1080 and get great frame rates.

I said it before and I'll say it again, I really don't understand why HP has never promoted this platform. It was obviously intended to go against Alienware, but no one has heard of the HPE Phoenix system. HP does not appear to worry about marketing or promotion of this system at all.

What a waste.

Tags: HP Desktops

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