my HP Pavilion laptop 2249wm g6 will not read PDF files on audio disc why?

My HP Pavilion laptop 2249wm g6 crashed twice in 2 weeks. When he returned from recovery he had nothing in it but windows 8 (I have upgraeted to 8.1) she does not restart right. It will be not also offer PDF files that are on the audio disc now I have to download something?  It blocks also almost all clicks on links how can I stop this. all this for now thank you.

Hi Cj97Lj,

I'm sorry you had this much trouble with your laptop.

I send you the HP Pavilion g6-2249wm Notebook PC product specifications, it will let you know what came with this computer. I also want you are trying to open HP Pavilion Notebook PC Maintenance and Service Guide of g6 because it is a PDF file. If you open then we know that you have installed Adobe and that something else is causing the problem. If you can't open it, then download and install Adobe Reader from my previous post and then try to run your audio discs.

I also send this document for recovery software (Windows 8) Options , which explains how to do the recovery.

I have my fingers crossed it works for you, keep me posted.

Thank you and have a great day!

Tags: Notebooks

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