My laptop starts to the extent where the login welcome screen, but shows no account username or any other writing.

My laptop uses Windows 7 and I can't start as much as the welcome login screen, but no account of the user is exposed or any other writing. What happens in safe mode as well. I tried to find a solution on the internet but some involve clicking on the Start button, to which I can not because I can not connect.

I managed to start the laptop earlier in the day, even if it took a long time and I had problems to open Mozilla Thunderbird. The laptop was an update of Windows the day or 2 before and it was after this that things started to go wrong.
Please can someone help me because I'm really at a loss, what to do and not have a lot of experience sorting out these kind of things.

Hello

Thanks for posting your question in the community of Microsoft Windows. I understand that you face problems with the welcome login screen.
 
I imagine the inconvenience that you are experiencing. I will definitely help you with this.
 
I would say you can remove any external devices attached to the laptop except the mouse and check the issue.
 
 
Follow the methods below:
 
 

Method 1:

Select last good known Configuration in Windows Advanced options and check if that helps.

To do this, restart the computer and press the F8 key for about four to five times. You will see the that last known good Configuration in the advanced options of windows. Please select last known good Configuration and press enter.

Using the last good known Configuration:

http://Windows.Microsoft.com/en-us/Windows7/using-last-known-good-configuration

Method 2:

 
Please follow the steps in the link below and check off the question:
Note: When you restore the system to a previous state, programs and updates installed later will be deleted.
 
Warning: Before installation, you must be prepared for the worst scenarios that led to your existing data on your computer being removed. These data include data personal, settings, information about the hardware and software drivers. In case of a worst case scenario, you may have to reinstall all the programs. Make sure that you back up personal data to disks or other storage devices before performing a clean install.
 
 
I hope that the information above helps you.

Tags: Windows

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