My legacy crashes when I scroll the timeline panel

My Adobe After Effects CS6 crashed whenever I try to scroll the timeline panel. I had AE on this computer for some time, but have never really used it but when I did it never crashed until today.

My computer specs are as follows

Windows 8.1

8 GB ram

Graphics GEFORCE 840 m

and 1 TB of memory with left 800GBs

I don't know what is the origin of the crash, but I want to fix

Oh my AE version is CS6 11.0.4 and I am trying to change the types of files are .mp4

What you're trying to do with this video? If you just edit or play with correction of color/color grading, I suggest using the first and/or Speedgrade. No need for AE at all (and they tend to play with the best of the MP4 on low range as your machines).

Anyway, if you do not need to use AE, take your MP4 in Adobe Media Encoder, choose rendered as QuickTime and choose Photo-JPEG or PNG as your codec. Use the resulting in After Effects file, and you should not have problems.

How much experience do AE you?

Tags: After Effects

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