My Microsoft Lifecam program does not work

Today, I bought a Lifecam Cinema and I installed the Lifecam program but when I try to open the program I get the error message saying "LifeCam.exe has encountered a problem and needs to close.  We are sorry for the inconvenience. "and the program stops.

I would really appreciate if someone can help me get this program thank you.

Call technical support, as you can see they were able to help the poster in the linked post.

After that everything else that tent quite detailed post, the only other thing to consider (in addition to support) is to return your operating system to factory defaults via the recovery options (after the recording of all useful data) and try once more the LifeCam.  It is rather an overdose, which makes the Support technique the more viable option.  If they were able to come back to these "geometric files", they may have other tricks in their bag?

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