My mouse won't drag is no longer

I can't click - drag with my mouse, a convenient Intellimouse 3.0 (when I click and drag, the computer behaves as if I let my finger to the top of the button).

I tried to get the support of the conventional way, but when I enter my ID number of the product that MS site says, "the product ID you entered is not supported in the country you have selected." Maybe it's because my mouse is a replacement that was shipped to me when I bought the cord of the first, went wrong. I bought this mouse to the United States and I'm staying here.

more information:

After reading USB mouse problems on this forum, I tried to use the PS2 adapter. He has not fixed the problem.

Hello
 
As the mouse is defective, you may need to replace the device.
 
To request the replacement of hardware or software, contact the Microsoft Supplemental Parts team at the appropriate number provided in the section "Contacts" in the link below. You must be in possession of the product (if it is damaged or defective) and be able to provide proof of purchase. Service representative customer will notify you of any costs of replacement or shipping and handling fees that may be charged. If a product is no longer under warranty, the replacement item may no longer be available.
 
"How to replace Microsoft or hardware, packs software service to order and replace product manuals.
' http://support.microsoft.com/kb/326246 '. 
 
 
Diana
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think, if this post can help solve your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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