My new phone is not connecting to iCloud change everything please help

HI all I got an upgrade to an iPhone 4 s 6

It arrived today and tonight I wanted to put all of this, I put everything in and he asked if I wanted to use my iCloud backup I said yes and signed,

He came in saying he has no back up, so I can use iTunes or launch a new phone, I don't want to do it either I want to just connect to my iCloud and move it all around

what I am doing wrong?

Help, please

Thanks in advance

You made a backup of your iPhone 4S before you exchanged it? Because the iPhone 4s, this is where the backup comes at the beginning.

See you soon,.

GB

Tags: iCloud

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