Problem of PSG - Samsung Galaxy phone does not connect on windows 7 pc

Problem of PSG - Samsung Galaxy phone does not connect on windows 7 pc

I have two identical, the Samsung Galaxy phones, it connects to the pc to transfer files either does not connect despite the many possible corrections, I've read online by train.

The phone tries to connect but is a problem of the PSG, while it is plugged said to install the driver, then momentarily, it says ready to use and then goes back to install driver again, it done a few times and then says failed.

I tried to reset the phone to factory settings, reinstall the driver etc etc but nothing I tried works.

I've read other posts of similar questions and have created a mtltrace.etl file, but I don't know where or how to download for investigation.

Any help appreciated

Hello Rob,

Thank you for the update on the issue.

I suggest you to uninstall all the drivers, that is Samsung as well as Bluetooth.

Then, restart the computer and plug all phones Samsung three each so install the drivers and software from Samsung kies from the link below:

http://www.Samsung.com/UK/support/model/gt-S6810PWNBTU

After installing everything that the Samsung and then restart the computer and then plug the adapter Bluetooth (driver installation) and check if the problem persists.

Thank you.

Tags: Windows

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