My new printer jam. tail locked documents and can not print what is my remedy?

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  Hey @gingerjean1,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I see that you have replaced your router and are having trouble with your Deskjet F4580 of connection to the network. I can help you with that.

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  1. Click on your Apple icon and go to software updates.
  2. Install the available updates.
  3. Apple's HP printer driversdownload.

  If during the installation there is no wireless options then:

  1. Go to your Apple system and print and Scan preferences icon.
  2. Double-click your printer icon on the left side of this screen.
  3. In the pop-up window, click on settings, utility, and then click Open Printer Utility.
  4. In this new window, you must have a wireless tab along the top, that you can click.
  5. On the left side, we are looking for a wireless configuration wizard.
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  7. Once the printer is connected, disconnect the USB cable to the back of the printer.
  8. Return to the Apple, system, print, and Scan preferences.
  9. Click on the button "+" at the bottom left.
  10. In this window, select your printer.
  11. If there is a line indicating the use that says Airprint click to select your printer in the list instead.
  12. Click on Add.
  13. Try to print.

  Ad-Hoc

  If the method above does not allow you to connect the printer wireless, then it can work.

  1. Perform a factory reset the printer. I will include guidance on how to do so shortly in a private message.
  2. Turn on the printer.
  3. Press the button on the front of the printer wireless.
  4. Wait for about a minute.
  5. On your Mac or another wireless device, you should see a network with a name similar to "HP Deskjet F4500 XX Print" listed. To connect to this network.
  6. Press and hold the scan button (the icon of the printer under the red x on the printer) for 10 seconds. When you release the printer should print a test wireless report.
  7. On the device you connected to the printer, open a web browser and type the IP address in the bar of address exactly as shown on the test report.
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  11. Once the printer is connected, disconnect the USB cable to the back of the printer.
  12. If you have connected your Mac to the printer above and then reconnect the printer to your wireless network now.
  13. Return to the Apple, system, print, and Scan preferences.
  14. Click on the button "+" at the bottom left.
  15. In this window, select your printer.
  16. If there is a line indicating the use that says Airprint click to select your printer in the list instead.
  17. Click on Add.
  18. Try to print.

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  I hope this helps and I hope you have a nice day!

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  original title * Bubbles44

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  Hello Sharon,

  Thanks for posting your query on the Microsoft Community.

  I would be grateful if you could answer the following questions:

  How the computers are connected? If they are connected as a workgroup or domain?

  Method 1: Disable the security software and check if the printer works.

  Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: You can turn off the Windows Firewall and see if you can print.

  1. Press the Windows key +X key.
  2. Select Control Panel.
  3. Click on the firewallof Windows .
  4. Select enable the Windows Firewall On or off on the right next to the sign.
  5. Select the radio buttons Turn off firewall under Private and Public network settings

  Warning: after reviewing the issue, turn on the firewall.

  Method 3: Refer to the suggestions for the following links.

  How to troubleshoot printing problems in Windows:

  http://Windows.Microsoft.com/en-us/Windows-8/How-to-solve-printing-problems

  Solve printer problems:

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Hope this information helps and let us know the State of the question, we will be happy to help you.

  Thank you.

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