My password protected direct deposit doc does not open. Told to check for the caps, caps not away. Cannot open

My document of retirement comes as password to open it. When I put my password adobe, says the check caps. caps are not on. does not accept my password and cannot open my document of direct deposit.

We cannot remove passwords from pdf files.  Did you put the password on your document of direct deposit, the Bank or other institution to put the password on the pdf file. If so, contact this institution to help with the password.

Tags: Acrobat

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