my pc is support64 bit, but it works on 32 bit to64 bit 32bit.howconvert?

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  Thank you for using communities Support from Apple.

  If a problem does not occur when it is started in safe mode, then you have already determined that the problem was isolated to a few 3rd party software running on your Mac.  Take a look at the information below to start with the removal of some elements of start-up and connection and see if the problem persists:

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  3. Select all the elements of connection, and then click the button Delete .

  4. Choose the Apple menu > restart.

  5. If this solves the problem, reopen the preferences users and groups, add the elements of connection one at a time and restart your Mac after the addition of each of them.

     If the problem persists, follow the steps above to remove only the last element of connection that you added.

  OS X El Capitan: If you think you have incompatible connection points

  See you soon.

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