My phone is frozen in the user menu, but I can still move my mouse around, Help?

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  Thank you for your question. Right now, your question was refitted to the Helpdesk and to examine the issue, I will need a little more troubleshooting information.

  First please try to access the page in a private window, and then try to reproduce the problem in Mode safe, if it is not reproducible in Mode without failure, then one of the extension or pug-ins can affect scripts on this page.

  "Try Mode without failure of Firefox to see if the problem goes away. Safe mode is a troubleshooting mode, which disables most of the modules.
  

  (If you use it, switch to the default theme).

  • Under Windows, you can open Firefox 4.0 + in Safe Mode holding the key SHIFT key when you open the desktop Firefox or shortcut in the start menu.
  • On Mac, you can open Firefox 4.0 + in Safe Mode holding the key option key when starting Firefox.
  • Under Linux, you can open Firefox 4.0 + with leaving Firefox then go to your Terminal and running Safe Mode: firefox-safe-mode (you may need to specify the installation path of Firefox for example/usr/lib/firefox)
  • Or open the Help menu and click on the restart with the disabled... modules menu item while Firefox is running.

  

  Once you get the pop-up, simply select "" boot mode safe. "

  

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  To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

  A screenshot of the problem and a screenshot of console js may also be necessary if the problem persists in a private window. These are the two reference tools that I can clarify as well.
  [Tool console]
  [Record]

  And if other contributors have other ideas of troubleshooting or input please do not hesitate. We are all happy to help!

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