My iMac freezes, but I can still move the mouse

My iMac (3.06 GHz Intel Core 2 Duo, new HDD 4 TB, 12 GB of memory running 10.9.5) freezes randomly just straight up. I can't tell you how or when this happens. There is no model it. I can move the mouse, but click on anything. I am usually under Safari and Firefox when this happens, and I have a few windows/tabs open. I'm also in Word when this happens sometimes. But really, I don't test the limits of this computer so I can't understand why it would freeze upwards. I got it in the store four times and this is my third hard drive. I am currently using about 1 TB or less than my 4 to drive, it's not a question of space. Guys my computer store say it might be a software problem, but I don't see how that nothing is added or downloaded since it began. My old computer died in February, so I got an iMac refurbished with a brand new HD and the new ram. That's when the problems started. I replaced the computer with this one (another refurbished with a brand new HD) and still had the problem. Now I just got a new 4 TB HD hybrid (I love, BTW.) (Very fast), and the problem persists. Any ideas? Thank you. My computer guy say that their only idea is to wipe the drive clean and manually put items on one by one. Sounds expensive and has not guaranteed to solve the problem.

A question, if your 'computer' man an authorized Apple service provider. If it is not you, please, do not take the computer to him. Find an Apple authorized Service provider in your area, and from there take someone who is well trained and certified by Apple. If you don't know any, click Apple authorized Service Provider Locator

Tags: Mac

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