My plan of paid creative cloud behaves as a trial, and customer support does NOTHING about it!
Before I describe my problem, I want to be very clear: Adobe customer service is basically useless. Completely useless. I was told 10 days ago that a 'higher level support' person would write to me to solve the problem, in "2 or 3 DAYS. 10 days have passed and nothing. And whenever I have contact support, told me always the same routine "2-3 days. One person cat even told me that I was put on the "priority" and that a person would get back to me within 24 hours. Great, that was 5 days ago.
Now the problem is simple, very simple. I have the plan of the student teacher. For some reason, a second "free membership" has been added to my plans. Now, since I have no motive more Lightroom, 2 GB of cloud instead of 20 GB, no Typekit, apps telling they are tests, etc. etc. etc.. Basically, everything behaves as a free plan.
The solution seems pretty simple; Simply remove this second free plan from my account. FACT. But Adobe does nothing. What now?
I apologize for this mistake.
I raised climbing CCRW # 44048, you will be contacted by Adobe by phone or email.
Please do not hesitate to let me know if issue is not resolved. I don't know that it will be supported because it is an escalation of high level. I can always follow up for you.
Concerning
Stéphane
Tags: Adobe
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If Yes
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